Tenancy Support Specialist: Empower Residents to Thrive

BCP Council; Lower Blandford St Mary; Sur place; GBP 28 000 - 34 000; Plein temps

Résumé du poste

BCP Council is seeking a dedicated housing support role within its Housing team. The pay is set at £33,119 and pro rata for part-time colleagues, with a clear progression path once started.

The role focuses on supporting residents to sustain tenancies and access local services, delivering signposting, advocacy, and holistic support in clients’ own homes where required. Applicants should have strong communication skills, empathy for tenants, and experience with welfare rights and housing

Qualifications

• Experience of providing support to social housing tenants.
• Experience of partnership working with strong communication skills—able to engage with people from diverse backgrounds and at all levels.
• Ability to empathise with tenants.
• Good negotiation and motivational skills.
• Ability to use initiative, prioritise work and meet tight deadlines without close supervision.
• Good IT skills including MS Office (Word, Excel, PowerPoint, Outlook).
• Knowledge of statutory and voluntary sector support services for vulnerable individuals.
• Basic knowledge of public and private sector housing.
• Basic knowledge of welfare and benefit rights.
• Flexible and cooperative working style.
• Commitment to excellent and responsive customer service and service delivery.
• Access to a vehicle for work purposes.
• Able to visit clients in the locality in their own homes, which may involve climbing stairs.

Responsabilités

• Signposting to other specialist services and joint working with internal and external services.
• Improving health & wellbeing.
• Living safely & securely.
• Advocating.
• Assistance to understand the tenancy agreement.
• Assistance in maintaining independence and control over their lives.
• Money management.
• Positively engaging with and supporting victims and perpetrators of antisocial behaviour and tenancy breaches e.g. property condition.
• Accessing opportunities locally, around learning, employment, leisure and cultural needs.
• Early intervention to prevent crisis and deterioration, improve health and general wellbeing including nutrition.
• Making a safe informed and independent choice on purchasing services, equipment and adaptations to meet their needs.

Connaissances

Social housing support

Partnership working

Communication skills

Empathy

Negotiation

Time management

MS Office

Public & voluntary sector knowledge

Housing knowledge

Welfare rights

Flexible working

Customer service

Vehicle access

Home visits

Outils

MS Office

Description du poste

BCP Council is seeking a dedicated housing support role within its Housing team. The pay is set at £33,119 and pro rata for part-time colleagues, with a clear progression path once started.

The role focuses on supporting residents to sustain tenancies and access local services, delivering signposting, advocacy, and holistic support in clients’ own homes where required. Applicants should have strong communication skills, empathy for tenants, and experience with welfare rights and housing