Tenancy Support & Outreach Specialist (Flexible)

Pinnacle Group Limited; Greater London; On-site; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Maternity/paternity packages

Flexible Working Arrangements

Life Assurance

Enhanced Pension Scheme

Additional Annual Leave

Private Medical Insurance

Cycle to Work Scheme

Employee Assistance Programme

Retail Discounts

Childcare Assistance

Season Ticket Loans

Sick Pay Schemes

Personal Development Plans

Job summary

Pinnacle Group Limited is seeking an experienced Tenancy Support Officer to join their Outreach Support Service. This role is focused on assisting customers with complex needs to sustain their tenancies through effective risk management and support services.

You will actively participate in delivering targeted support, managing referrals, and conducting risk assessments while fostering collaboration with internal teams and external agencies. A strong understanding of housing legislation and financial inclusion is essential.

The position offers various benefits including flexible working arrangements and private medical insurance, emphasizing a commitment to diversity and continuous professional development.

Qualifications

• Experience of successfully operating in an equivalent role within the social housing sector.
• Experience managing complex and sensitive casework.
• Strong understanding of supporting residents with complex needs.

Responsibilities

• Deliver proactive outreach service for customers with complex needs.
• Manage a referral process and assessment of housing needs.
• Ensure support plans have identifiable outcomes.

Skills

Experience in social housing sector

Case management

Supporting residents with complex needs

Financial inclusion knowledge

Organizational skills

Job description

Pinnacle Group Limited is seeking an experienced Tenancy Support Officer to join their Outreach Support Service. This role is focused on assisting customers with complex needs to sustain their tenancies through effective risk management and support services.

You will actively participate in delivering targeted support, managing referrals, and conducting risk assessments while fostering collaboration with internal teams and external agencies. A strong understanding of housing legislation and financial inclusion is essential.

The position offers various benefits including flexible working arrangements and private medical insurance, emphasizing a commitment to diversity and continuous professional development.