Tenancy Support Caseworker (South East) in Oxford)

Ad Warrior Ltd; Oxford; On-site; GBP 29,000 - 36,000; Full time

Job summary

Stonewater is seeking a Tenancy Support Caseworker to cover the South East, including Oxford. You will provide tailored support, budget guidance and welfare-benefits assistance to tenants, with regular home visits and proactive case management.

Ideal candidates have experience in housing or support services, strong communication skills and the ability to work with diverse, vulnerable customers. A full driving licence and a commitment to safeguarding are desirable.

Qualifications

• Experience in a customer-focused housing or support service.
• Knowledge of welfare benefits and tenancy sustainment.
• Ability to manage sensitive cases with empathy and professionalism.

Responsibilities

• Provide tailored support and advice to customers with regular engagements and home visits.
• Assess needs and develop outcome-focused, person-centred support plans.
• Deliver budgeting, income maximisation, debt management and arrears prevention assistance.
• Assist with welfare benefits including Universal Credit and grant applications where appropriate.
• Collaborate with internal teams and external agencies to prevent tenancy failure and homelessness.
• Identify safeguarding risks and make appropriate referrals as needed.
• Attend multi-agency meetings to support positive customer outcomes.
• Maintain accurate case records and ensure referrals and follow-ups.
• Build local partnerships and highlight gaps in services within your locality.

Skills

Communication skills

Organisation

Case management

Empathy

Driving licence

Job description

Tenancy Support Caseworker (South East)

Location: South East

Salary : £32,300 per annum

Vacancy Type: Full-time

At Stonewater, our customers are at the heart of everything we do. We're looking for a Tenancy Support Caseworker to join our Locality Team across the South East (e.g. Brighton and Hove, Eastbourne, Surrey, Reading, Oxford), ensuring our customers receive high quality, responsive and personalised support.

What you'll be doing:

• Provide tailored support and advice to customers, including regular engagement and home visits.
• Assess customer needs and develop outcome-focused, person-centred support plans.
• Deliver practical help around budgeting, income maximisation, debt management, and arrears prevention.
• Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
• Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
• Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making appropriate referrals.
• Attend and contribute to multi-agency meetings to support positive customer outcomes.
• Maintain accurate case records and ensure effective referrals and follow-up.
• Build strong local partnerships and help highlight gaps in services within your locality.

What we're looking for:

• Experience in a customer-focused housing or support service, particularly tenancy sustainment and income maximisation.
• Working knowledge of housing law, welfare benefits (including Universal Credit), and support agencies.
• Experience of working with vulnerable customers, including those with mental health needs.
• Confidence in multi-agency working and relationship-building.
• Strong communication, organisation, and case management skills.
• Empathy, resilience, and the ability to work sensitively and professionally.
• A commitment to equality, diversity, and continuous improvement.
• A full driving licence and access to a vehicle for work purposes.

Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check (if applicable), satisfactory references and possession of a valid Right to Work document.

This role may require specific qualifications, skills, knowledge, and behaviours to meet the Competence and Conduct Standard for Social Housing. If not already qualified, there may be an expectation to study towards a professional qualification.

Discover Stonewater:

Stonewater is one of the UK's largest social housing providers, driven by our purpose that everyone has a place to call home. With around 40,000 homes, we proudly serve more than 93,000 customers, providing safe, affordable homes and the services and support that help people and communities thrive.

Our mission is to make a difference to our customers and communities through quality homes and great services that reflect our social ethos. Guided by our vision to be the most trusted, inspiring and sustainable provider of affordable homes, we offer homes for rent, shared ownership and purchase, alongside specialist housing and support services, including retirement living, supported housing, domestic abuse refuges, LGBTQ+ safe spaces and young people's foyers.

Everything we do is centred on our customers. We build trusted relationships, create lasting social value and invest in homes, services and communities that enable people to live independently, realise their potential and thrive. Through innovation, collaboration and a long-term commitment to sustainability, we are helping shape stronger communities for the future.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix.

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.