Tenancy Support Specialist – Help Homes Thrive

TipTopJob; Oxford; On-site; GBP 29,000 - 36,000; Full time

Job summary

Stonewater is seeking a Tenancy Support Caseworker to join our Locality Team across the South East, including Oxford, providing tailored support to customers in tenancy sustainment, budgeting and welfare benefits.

You will work with vulnerable customers, carry out home visits, and collaborate with internal and external agencies to prevent homelessness while maintaining detailed case records and following safeguarding guidelines.

Qualifications

• Experience in a customer-focused housing or support service.
• Working knowledge of housing law and welfare benefits.
• Experience with vulnerable customers including mental health needs.
• Confidence in multi-agency working and relationship-building.
• Strong communication, organisation and case management skills.
• Empathy, resilience and the ability to work sensitively and professionally.

Responsibilities

• Provide tailored support and advice to customers, including regular engagement and home visits.
• Assess customer needs and develop outcome-focused, person-centred support plans.
• Deliver practical help around budgeting, income maximisation, debt management and arrears prevention.
• Support customers with welfare benefits, including Universal Credit, and applications for grants where appropriate.
• Work proactively with internal teams and external agencies to prevent tenancy failure and homelessness.
• Identify and respond to risks such as safeguarding concerns, hoarding, or property damage, making referrals as needed.
• Attend and contribute to multi-agency meetings to support positive customer outcomes.
• Maintain accurate case records and ensure referrals and follow-up are effective.
• Build strong local partnerships and highlight gaps in local services.

Skills

Customer service

Housing knowledge

Welfare benefits knowledge

Communication

Case management

Driving licence

Job description

Stonewater is seeking a Tenancy Support Caseworker to join our Locality Team across the South East, including Oxford, providing tailored support to customers in tenancy sustainment, budgeting and welfare benefits.

You will work with vulnerable customers, carry out home visits, and collaborate with internal and external agencies to prevent homelessness while maintaining detailed case records and following safeguarding guidelines.