Strategic Partnership Manager

Stonewater; West Midlands; On-site; GBP 45,000 - 60,000; Full time

Benefits offered by this job

Disability Confident Employer

Advanced Employer for Investing in Ethnicity

Menopause Friendly employer

Job summary

A leading housing provider in England is seeking a Strategic Partnership Manager to operationally lead the delivery of national customer services and manage key partnerships. You will lead a team of Senior Contract Surveyors, ensuring excellent service to all clients. Ideal candidates will have a proven track record in strategic partnership development and team leadership, alongside good IT and communication skills. The role focuses on driving costs down while enhancing value, making it essential for high-level problem-solving skills.

Qualifications

• Proven experience of managing large national service budgets.
• Comfortable working within a fast-paced role.
• Knowledge of building law, regulation, and Health & Safety legislation.

Responsibilities

• Operational lead in the delivery of national customer services.
• Manage and foster long term strategic relationships with key partners.
• Lead and manage a team of Senior Contract Surveyors.

Skills

Developing long-term strategic partnerships

Leading national multi-disciplined teams

Highly developed communication skills

Problem-solving and decision-making skills

Good IT skills, particularly in Microsoft Excel

Knowledge of the housing industry

Job description

As our Strategic Partnership Manager, you will be the operational lead in the delivery of the organisations national customer facing responsive repairs, voids, building services, estate services, planned maintenance and service contracts. Managing and fostering long term strategic relationships with key partners, you will lead and manage a team of Senior Contract Surveyors and ensure excellent customer service is delivered to all Stonewater customers.

This role covers our West Urban patch (Midlands) – mainly Coventry, Dudley, Warwick, Leamington, Kidderminster, Stourbridge and Rugeley.

The Ideal Candidate Will

• Have proven experience of developing long‑term strategic partnerships and embedding key values with stakeholders.
• Have proven experience of leading national multi‑disciplined teams across a wide geographical area.
• Have highly developed communication skills with experience of presenting to a range of audiences.
• Be able to drive costs down whilst improving economic and social value.
• Have demonstrable experience of managing large national service budgets.
• Be comfortable working within a fast‑paced role.
• Have exceptional problem‑solving and decision‑making skills.
• Have good IT skills, particularly in Microsoft Excel.
• Have knowledge of the housing industry, including knowledge of building components and diagnosis of building defects.
• Have knowledge of building law, regulation, building contracts, contract law and Health & Safety legislation and best practice.

Job Description - Strategic Partnership Manager

Discover Stonewater

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house‑building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

Are you ready to #DiscoverStonewater?