Income Team Leader

Stonewater; England; Sur place; GBP 38 000 - 50 000; Plein temps

Résumé du poste

A leading housing provider in the United Kingdom is seeking an Income Team Leader to spearhead the Income Recovery Team. The role involves maximizing rental income collection and managing rent arrears cases, requiring strong leadership and communication skills. The ideal candidate should be familiar with housing law and possess significant experience in income recovery. This full-time position offers the chance to make a real difference in the lives of customers and contribute to the mission of providing quality homes and services.

Qualifications

• Experience working with an Income Recovery Team.
• Experience managing rent arrears cases and attending court.
• Strong literacy and numeracy skills.

Responsabilités

• Support and mentor the Income Recovery Team.
• Maximise rental income collection.
• Collaborate with colleagues to meet customers' needs.

Connaissances

Customer focus

Performance management

Communication

Leadership

Understanding housing law

Formation

Professional housing qualification

Description du poste

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Ready to lead a passionate team and make a real impact?

At Stonewater, we’re looking for an Income Team Leader who can inspire, drive performance, and help us support customers while maximising income. You will support, coach and mentor your team and ensure that the team are equipped, empowered and able to effectively manage arrears cases throughout the recovery process.

As our Income Team Leader, you will be part of a high-performing leadership team that includes the Head of Income Maximisation, Income Performance Analyst and three other Team Leaders. You will aim to maximise rental income collection, ensuring customers are supported to sustain rent payment and that our approach considers the diverse needs of our customers. You will highlight areas for improvement, ensure all computerised systems are updated and maintained and ensure that processes are responded to within the prescribed timescales. You’ll make decisions to ensure that cases are escalated through the stages of the process, at the appropriate time, including cases requiring court action or with the necessary authority applications for repossession, and represent Stonewater within the County Court in rent possession and eviction warrant stay hearings as required. You will need to work collaboratively with colleagues and stakeholders to ensure our customers’ needs are met.

The ideal candidate:

• Have experience working with an Income Recovery Team.
• Have experience of managing rent arrears cases throughout a process, including applying to and attending court.
• Understand housing law, particularly in relation to income collection.
• Have a strong customer focus and be able to work effectively in a very busy environment, prioritising workloads and competing demands.
• Be a natural leader, comfortable with performance management and driving quality of work.
• Good literacy and numeracy skills.
• An excellent communicator, able to communicate clearly, sensitively and effectively.
• A professional housing qualification is desirable.

Job Description - Income Team Leader

Appointment to this role will be subject to satisfactory references and possession of a valid Right to Work document.

Discover Stonewater:

Stonewater is a leading housing provider. We manage around 40,000 homes, serving 93,000 customers across our portfolio of affordable properties for general rent, shared ownership and sale, alongside specialist accommodation, with an ambitious house-building programme.

Our mission is to provide quality homes and services for people whose needs are not met by the open market.

We’re looking for like-minded people to join our team of over 900 talented colleagues who embody our values of being ethical, ambitious, passionate, agile and commercial, as well as people who want to make a difference and transform people’s lives.

We are a Disability Confident Employer and working towards accreditation for becoming a Disability Confident Leader, which allows us to record and report on disability, mental health and wellbeing in the workplace to better support our colleagues. We have also achieved accreditation for being an Advanced Employer for Investing in Ethnicity Maturity Matrix. We are committed to being a Menopause Friendly employer and working towards accreditation our Menopause Friendly accreditation.

#DiscoverStonewater?

Stonewater reserve the right to bring the closing date forward should enough quality applications be received prior to the current closing date.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Housing Programs and Housing and Community Development

London, England, United Kingdom