Tenancy Rights Enforcement Team Lead

Civic Recruitment Limited; London Borough of Lambeth; Presencial; GBP 50.000 - 60.000; Jornada completa

Descripción de la vacante

Civic Recruitment Limited in London is seeking a Team Manager for Tenancy Rights Advice & Enforcement on a 4-month local authority contract. You will lead a team of four Tenancy Rights Officers, oversee advice, investigations and enforcement, and ensure compliant, trauma-informed service delivery to protect tenants' rights and prevent homelessness.

The role requires strong leadership, experience in tenancy law, case management and collaboration with legal services and housing partners.

Formación

• Proven leadership in housing, regulatory or enforcement settings.
• Experience supervising staff and managing complex casework.
• Strong communication, negotiation and stakeholder engagement abilities.

Responsabilidades

• Lead, manage and develop a team of 4 specialist Tenancy Rights Officers.
• Provide supervision, performance management and professional support to staff.
• Ensure high standards of customer service, casework management and enforcement activity.
• Develop a high-performing, resident-focused and trauma-informed team culture.
• Identify training needs and support continuous professional development.
• Oversee tenancy rights casework, eviction processes and enforcement actions.

Conocimientos

Leadership

People management

Stakeholder management

Communication skills

Descripción del empleo

Civic Recruitment Limited in London is seeking a Team Manager for Tenancy Rights Advice & Enforcement on a 4-month local authority contract. You will lead a team of four Tenancy Rights Officers, oversee advice, investigations and enforcement, and ensure compliant, trauma-informed service delivery to protect tenants' rights and prevent homelessness.

The role requires strong leadership, experience in tenancy law, case management and collaboration with legal services and housing partners.