Housing Professional

Colbern Limited; Greater London; Hybrid; GBP 41,000 - 54,000; Full time

Job summary

Colbern Limited seeks a Team Manager for Tenancy Rights Advice & Enforcement in Lambeth. You will lead a new Renters Rights Act team of four officers, delivering strategic leadership and ensuring high‑quality, person‑centred advice while pursuing lawful enforcement of tenancy protections.

You will work with ASC/CSC/Health/VAWG partners to prevent unlawful evictions and strengthen tenancy services. This contract role runs to March 2027, with hybrid in-office requirements.

Qualifications

• A good knowledge of tenancy law and security of tenure, unlawful eviction, harassment, and investigatory frameworks.
• Experience managing or supervising complex casework within a statutory or regulatory context.
• The ability to lead service improvements, develop operational policy, and maintain high-quality standards.
• Strong leadership, communication and partnership-working skills.
• A proactive, resident-centred and trauma-informed approach to working with residents.

Responsibilities

• Provide strategic leadership and staff management across advice, casework and enforcement.
• Lead the team in enforcing tenancy rights under Renters' Rights Act, including evidence collection for court.
• Work with Legal to bring cases to court or issue civil penalties.
• Collaborate with Homelessness Prevention and partner services.
• Drive service improvements and operational policy.

Skills

Tenancy law

Harassment

Unlawful eviction

Team leadership

Regulatory context

Policy development

Stakeholder engagement

Trauma-informed

Investigatory framework

People management

Job description

Team Manager - Tenancy Rights Advice & Enforcement

Lambeth

Contract

£29.79 per hour PAYE or £38.97 per hour limited paid via umbrella company inside IR35

Minimum 2 days per week in office

Our client is looking for an experienced Team Manager - Tenancy Rights Advice & Enforcement

a Team Manager within a new Renters Rights Act (RRA) Tenancy Rights, Advice and Enforcement Team, a key position to enforce the rights of private rented tenants under the new Renters Rights Act legislation, tackle harassment and unlawful eviction and uphold the council's regulatory responsibilities. The position is until March 2027.

The new manager will oversee a dedicated team of 4 officers who will provide specialist support and advice in response to new duties under the Renters' Rights Act. The team will be central to delivering a fairer and safer private rented sector in Lambeth, acting also as a homelessness prevention tool.

The Team Manager will provide strategic leadership, expert technical expertise, and staff management across advice, casework, and enforcement activity relating to the advertising, letting and ending of private rented sector tenancies. You will build a high performing team, ensuring residents receive accurate, timely, person-centered advice on their rights and protections, and that breaches of tenancy law are investigated and enforced lawfully, proportionately, and consistently. Enforcement action will involve evidence collection up to standards admissible in court, leading for the council with Legal on bringing cases to court for criminal prosecution or issuing and collecting civil penalty fines.

You will work closely with Homelessness Prevention and partners across ASC, CSC, Health, VAWG services and voluntary sector organisations.

This is a unique opportunity to drive forward a new offer, strengthen operational practice, and enhance the council's impact on tenancy rights and unlawful eviction prevention.

• A good knowledge of tenancy law and security of tenure, unlawful eviction, harassment, and investigatory frameworks
• Experience managing or supervising complex casework within a statutory or regulatory context
• The ability to lead service improvements, develop operational policy, and maintain high-quality standards
• Strong leadership, communication and partnership-working skills
• A proactive, resident-centred and trauma-informed approach to working with residents

If you're passionate about tenants' rights, and ready to lead a specialist team delivering critical regulatory functions, we'd be delighted to hear from you

Colbern Limited along with our clients are an equal opportunities employer