Team Manager – Tenancy Rights Advice & Enforcement

Civic Recruitment Limited; London Borough of Lambeth; Presencial; GBP 50.000 - 60.000; Tempo integral

Resumo da vaga

Civic Recruitment Limited in London is seeking a Team Manager for Tenancy Rights Advice & Enforcement on a 4-month local authority contract. You will lead a team of four Tenancy Rights Officers, oversee advice, investigations and enforcement, and ensure compliant, trauma-informed service delivery to protect tenants' rights and prevent homelessness.

The role requires strong leadership, experience in tenancy law, case management and collaboration with legal services and housing partners.

Qualificações

• Proven leadership in housing, regulatory or enforcement settings.
• Experience supervising staff and managing complex casework.
• Strong communication, negotiation and stakeholder engagement abilities.

Responsabilidades

• Lead, manage and develop a team of 4 specialist Tenancy Rights Officers.
• Provide supervision, performance management and professional support to staff.
• Ensure high standards of customer service, casework management and enforcement activity.
• Develop a high-performing, resident-focused and trauma-informed team culture.
• Identify training needs and support continuous professional development.
• Oversee tenancy rights casework, eviction processes and enforcement actions.

Conhecimentos

Leadership

People management

Stakeholder management

Communication skills

Descrição da vaga

Team Manager – Tenancy Rights Advice & Enforcement

Lambeth, United Kingdom | Posted on 09/11/2026

Job Description

4 Month Contract With A Local Authority

Job Purpose

To lead and manage the Tenancy Rights Advice & Enforcement Team, ensuring the effective delivery of advice, casework and enforcement functions under the Renters' Rights Act and related housing legislation.

The postholder will provide strategic leadership and specialist expertise in tenancy rights, unlawful eviction, harassment and private rented sector regulation. The role will oversee a team of officers delivering advice, investigations and enforcement action, ensuring residents receive timely, accurate and person-centred support while protecting tenants' rights and preventing homelessness.

Key Responsibilities

• Lead, manage and develop a team of 4 specialist Tenancy Rights Officers.
• Provide supervision, performance management and professional support to staff.
• Ensure high standards of customer service, casework management and enforcement activity.
• Develop a high-performing, resident-focused and trauma-informed team culture.
• Identify training and development needs and support continuous professional improvement.

Tenancy Rights Advice & Casework

• Oversee the provision of specialist advice relating to:
  • Renters' Rights Act
  • Tenancy Rights
  • Security of Tenure
  • Eviction Processes
  • Harassment
  • Private Rented Sector Housing
• Ensure residents receive accurate, timely and legally compliant advice.
• Monitor complex casework and provide guidance on difficult or high-risk cases.
• Support homelessness prevention through effective tenancy sustainment interventions.

Enforcement & Investigations

• Lead investigations relating to:
  • Unlawful Evictions
  • Tenant Harassment
  • Breaches of Tenancy Legislation
  • Private Rented Sector Compliance
• Oversee evidence gathering and case preparation.
• Ensure investigations meet legal standards and evidential requirements.
• Work closely with Legal Services on prosecutions and enforcement proceedings.
• Authorise and oversee enforcement action including:
  • Civil Penalties
  • Formal Notices
  • Criminal Prosecutions
• Attend court and legal proceedings where required.

Service Development & Policy

• Develop operational policies, procedures and service standards.
• Lead service improvement initiatives and implement best practice.
• Contribute to the ongoing development of tenancy rights and enforcement services.
• Monitor changes in legislation and ensure services remain compliant.
• Support implementation of the Renters' Rights Act and related regulatory frameworks.

Partnership Working

• Work collaboratively with:
  • Homelessness Prevention Services
  • Adult Social Care
  • Children's Social Care
  • Health Services
  • VAWG Services
  • Voluntary Sector Partners
  • Legal Services
• Develop effective partnership arrangements to support residents and prevent homelessness.
• Represent the Council at meetings, forums and partnership groups.

Performance & Quality Assurance

• Monitor service performance and case outcomes.
• Ensure enforcement activities are lawful, proportionate and consistent.
• Maintain quality assurance processes across advice and enforcement functions.
• Prepare reports and performance information for senior management.
• Ensure compliance with legislation, policies and regulatory requirements.

Requirements

• Significant knowledge of:
  • Tenancy Law
  • Security of Tenure
  • Renters' Rights Legislation
  • Unlawful Eviction
  • Tenant Harassment
  • Housing Enforcement
• Experience managing or supervising staff within a housing, regulatory or enforcement environment.
• Experience managing complex casework in a statutory or regulatory setting.
• Experience undertaking investigations and enforcement activity.
• Knowledge of evidence gathering and court standards.
• Experience working with legal teams and enforcement proceedings.
• Strong understanding of homelessness prevention and housing services.
• Excellent leadership and people management skills.
• Strong communication, negotiation and stakeholder management abilities.
• Ability to develop policies, procedures and service improvements.
• Experience working with vulnerable residents and complex safeguarding issues.
• Strong report-writing, analytical and decision-making skills.
• Experience within Local Authority Housing Services.
• Experience leading tenancy relations or private sector housing teams.
• Knowledge of the Renters' Rights Act.
• Experience managing criminal prosecutions and civil penalties.
• Understanding of trauma-informed practice and resident-centred service delivery.