Tenancy Rights & Enforcement Officer

Burnley Borough Council; Burnley; Hybrid; GBP 30,000 - 36,000; Full time

Job summary

Burnley Borough Council is seeking a Private Sector Housing Officer to join the Private Sector Housing Team on a full-time, temporary funded basis. The role focuses on improving standards, protecting tenants’ rights, and working with landlords, tenants, and partners to enforce housing legislation and prevent homelessness.

You will gather evidence, investigate complaints and take appropriate enforcement action where required, supporting vulnerable tenants and ensuring safe, decent housing across

Qualifications

• Experience of working within a housing environment and applying housing legislation.
• Ability to handle tenancy relations, harassment and illegal eviction cases.
• Excellent communication and negotiation skills to influence landlords and tenants.

Responsibilities

• Investigate complaints relating to harassment, illegal eviction, discrimination and other tenancy-related issues.
• Provide advice and support to landlords and tenants on rights and responsibilities; including Renters Rights Act 2025.
• Take enforcement and prosecution action under housing legislation and attend court where required.
• Work with Housing Needs Team to prevent homelessness and support vulnerable tenants.
• Monitor and enforce landlord registration and ombudsman requirements.
• Support Private Sector Housing Officers with enforcement of housing conditions and related legislation.
• Develop and deliver landlord and tenant engagement, workshops and training to promote compliance.
• Collaborate with partner organisations to improve privately rented accommodation and support residents.

Skills

Housing experience

Tenancy relations

Enforcement actions

Communication

Negotiation

Investigation

Job description

Burnley Borough Council is seeking a Private Sector Housing Officer to join the Private Sector Housing Team on a full-time, temporary funded basis. The role focuses on improving standards, protecting tenants’ rights, and working with landlords, tenants, and partners to enforce housing legislation and prevent homelessness.

You will gather evidence, investigate complaints and take appropriate enforcement action where required, supporting vulnerable tenants and ensuring safe, decent housing across