Tenancy Rights & Enforcement Specialist

CIH International Housing Group; Crawley; On-site; GBP 32,000 - 42,000; Full time

Job summary

Crawley Borough Council is seeking an experienced Tenancy Relations Officer on a 12-month fixed term contract to protect tenants, support lawful landlord practices and prevent homelessness across the borough.

As a subject matter expert in tenancy law, you will provide specialist advice to tenants and landlords, investigate complaints including illegal eviction, and take enforcement action where required while engaging with police, legal advisers and housing charities.

Qualifications

• Extensive knowledge of landlord and tenant legislation
• Experience in housing or tenancy-related roles in a customer-focused environment
• Proven ability to manage disputes, undertake enforcement action and represent cases in court
• Experience carrying out PACE interviews and handling confrontational situations
• Excellent organisational, prioritisation and record-keeping skills
• Strong written and verbal communication skills, with the ability to explain complex legal matters clearly

Responsibilities

• Provide expert advice to tenants and landlords on tenancy rights, responsibilities, and housing legislation
• Investigate complaints including illegal eviction and harassment, gathering evidence and conducting PACE interviews
• Take enforcement action where required, including preparation of prosecution reports and court representation
• Support or submit Rent Repayment Order applications and deposit compensation claims
• Work proactively to prevent homelessness through early intervention and tenancy sustainment
• Liaise with internal teams, the police, legal advisors, housing charities and neighbouring authorities
• Deliver workshops, training and information sessions for landlords and tenants
• Maintain accurate case records and produce reports on trends and service outcomes
• Keep up to date with changes in legislation, case law and best practice

Skills

Landlord and tenant law

Dispute management

Court representation

Communication skills

Organisational skills

Education

Housing qualification

Tools

PACE interviews

Prosecution reports

Job description

Crawley Borough Council is seeking an experienced Tenancy Relations Officer on a 12-month fixed term contract to protect tenants, support lawful landlord practices and prevent homelessness across the borough.

As a subject matter expert in tenancy law, you will provide specialist advice to tenants and landlords, investigate complaints including illegal eviction, and take enforcement action where required while engaging with police, legal advisers and housing charities.