Tenancy Enforcement Officer

Woking Borough Council; Woking; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

23 days annual leave

Local government pension scheme

Discounted health & leisure membership

Flexible benefits and vehicle/allow an

Job summary

Woking Borough Council invites applications for a Tenancy Enforcement Officer in the Housing Standards Team. The role is full-time and permanent, based in Woking, 37 hours per week, with a DBS check required and a salary range of £29,633 to £48,059 plus flexible benefits and a vehicle allowance.

You will investigate tenant complaints, inspect properties and advise on tenancy administration in the private rented sector.

Qualifications

• Experience in private sector housing legislation, particularly landlord/tenant rules.
• Ability to deal with members of the public and communicate clearly.
• Comfort with enforcement scenarios under the Council’s policy.
• Positive, confident outlook and ability to engage diverse client groups.

Responsibilities

• Investigate tenant complaints in the private rented sector.
• Carry out property inspections and provide tenancy administration advice.
• Engage with landlords, letting agents and other stakeholders; enforce where appropriate.
• Record conversations accurately and advocate for vulnerable tenants.

Skills

Private sector housing legislation

Communication & public engagement

Enforcement experience

Advocating for vulnerable people

Education

Level 4 Apprenticeship in Regulatory Compliance

Job description

Salary range from £29,633 to £48,059 dependent on experience plus flexible benefits allowance up to £2,313 per annum plus a vehicle allowance of up to £2,683 per annum

Woking

Closing on 22/09/2026 at 23:55

Yes DBS Check

Permanent | Flexible Hours/Full Time

37 hours per week.

Woking Borough Council has an exciting opportunity for an enthusiastic and experienced professional to join our busy and dedicated Housing Standards Team as a Tenancy Enforcement Officer on a full time, permanent basis. This is a new role developed in line with the implementation of the Renters’ Rights Act 2025 to engage with and advocate for tenants who are experiencing issues within the private rented sector.

Reporting to the Senior Housing Standards Officer, in this role you'll be responsible for investigating complaints from tenants, carrying out property inspections and providing specialist advice in relation to tenancy administration. You will work closely with vulnerable tenants to help safeguard their rights and ensure they can live safely and securely in their homes.

The role will have a particular focus on supporting private rented sector tenants and ensuring landlords meet their legal obligations. You will engage with landlord, letting agents and other stakeholders. Where indicated, you will take enforcement action in line with the Council’s Enforcement Policy using the full range of regulatory powers available.

We are looking for someone with experience in private sector housing legislation, particularly relating to landlord and tenant legislation and the Renters’ Rights Act. You will have experience of dealing with members of the public, recording conversations accurately, delivering advice and advocating for vulnerable people, including in enforcement situations.

It is important that you have a positive and confident outlook, experience of working with diverse client groups and can communicate accurately and effectively with a wide range of people.

There is the opportunity to undertake a Level 4 Apprenticeship in Regulatory Compliance with a focus on Tenancy Enforcement.

This role requires the post holder to hold a valid full driver’s licence.

Woking Borough Council offers in return:

• A competitive salary (£29,633to £48,059 dependent on experience)
• Flexible benefits and vehicle allowance
• 23 days annual leave
• Membership of the local government pension scheme
• Discounted health and leisure membership
• Excellent career opportunities for committed individuals.

The successful applicant will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). The Council will offer assistance and further details will be in the job application pack.

The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.

For an informal discussion about the post please contact Anne Woodward, Senior Housing Standards Officer 01483 743 460 or Emma Bourne, Head of Environmental Health 01483 743 840.

Closing Date: 22 September 2026 - 23:55pm

Interview Date: 29 September 2026