Tenancy Relations Enforcement Officer

Salford Council; Swinton; On-site; GBP 30,000 - 42,000; Full time

Job summary

Salford City Council is seeking a Tenancy Relations Enforcement Officer to join the Housing Options Service. You will investigate breaches under the Renters' Rights Act 2025, collect evidence, and enforce offences in the private rented sector, working with tenants and landlords to mediate and educate.

This hybrid role sits with enforcement duties but does not hold homelessness cases. You will manage a caseload of enforcement cases with duty days based at Salford Civic Centre, providing timely

Qualifications

• Experience in enforcement teams within local authorities is essential.
• Knowledge of homelessness issues or private landlord/tenant relations is beneficial.
• Strong communication and negotiation abilities; training provided for knowledge gaps.

Responsibilities

• Investigate, collect evidence and enforce breaches/offences in the private rented sector under the Renters' Rights Act 2025.
• Mediate and assist in resolving issues between tenants and landlords.
• Hold a caseload of enforcement cases with duty days based at Salford Civic Centre.

Skills

Enforcement experience

Mediation skills

Evidence collection

PACE interviews

Job description

About us

This role will sit under the Housing Options Service, who work with those who are homeless or threatened with homelessness to try and prevent them from losing their accommodation. You will work alongside frontline Homelessness Officer in Prevention work, but will not hold homelessness cases. This role is primarily an Enforcement role, to meet Salford City Council's responsibilities to meet the duties under the Renters' Rights Act 2025, and to perform the responsibilities of Tenancy Relations with clients and landlords in the private rented sector.

About the Role

You will be responsible for investigating, collecting evidence and enforcing breaches/offences committed in the private rented sector that have arisen from the Renters' Rights Act 2025. This includes illegal eviction/harassment and tenancy relation breaches. You will also be working alongside tenants and landlords to mediate, assist in resolving issues and education of landlords in regard to their rights and responsibilities. In that regard, the role is somewhat of a hybrid with elements of homelessness prevention, and regulation. Tenancy Relations Enforcement Officers will not hold a homelessness caseload but will hold a caseload of enforcement cases. The role will have duty days based in Salford Civic Centre who is there to provide advice, monitor inboxes and respond to emergencies.

About you

You will need experience of working with enforcement teams in local authorities, as well as some knowledge/experience of homelessness or working with private landlords and tenants. However, it is expected that having both qualities would be rare, and as a result training will be provided for any knowledge gaps. You will have excellent communication skills & the ability to mediate/negotiate where needed, and excellent skills in regard to collecting evidence, taking statements, interviewing under PACE and escalating cases where needed.

What we need from you if you are invited to interview:

• Passport/ID - You will be required to provide original documentation confirming your right to work in the UK. Successful candidates will also be required to provide proof of address.

• Qualifications/registrations if applicable for the role.

Want to know more about Salford?

As an authority we are dedicated to improving the lives of our residents, and as an employer we are passionate about helping individuals to thrive in their work. We are committed to developing a diverse and inclusive culture and are proud of our professional accreditations which champion this.

Find out about our city as a place to live, work & grow, and learn more about the amazing work we are doing. You’ll also find out about the wealth of benefits we have to offer you on our Salford pages!

Privacy Statement and Data Protection

Our core data protection obligations and commitments are set out in the council’s primary Recruitment and Employment Privacy Notice which can be found at https://www.salford.gov.uk/gdpr

Supporting Documents

Role Profile