Tenancy Resolutions Specialist | ASB & Court Liaison

Hollybank Trustees Ltd; Worthing; Hybrid; GBP 38,000 - 39,000; Full time

Benefits offered by this job

Contributory pension scheme

29 days’ annual leave + bank holidays

Life assurance

Retail and gym discounts

Employee assistance programme

Funded training and qualifications

One paid professional subscription

Job summary

Worthing Homes is seeking a Tenancy Resolutions Caseworker on a 12-month fixed term contract in Worthing. You will manage a varied caseload including complex tenancy matters, anti-social behaviour and breaches, coordinating with customers, solicitors, local authorities and police to resolve issues fairly and effectively.

We value calm, clear communication and evidence-based decisions, with knowledge of housing law and tenancy management.

Qualifications

• Experience managing complex tenancy, compliance or anti-social behaviour cases.
• Good working knowledge of housing law, tenancy management and ASB legislation.
• Organised, resilient and able to manage competing priorities while maintaining records.
• Strong partnership working and ability to build trusted relationships with colleagues and external agencies.

Responsibilities

• Take ownership of a varied caseload involving complex tenancy matters, ASB, breaches and no-access issues.
• Assess risk, gather evidence, prepare case plans and use appropriate tools to resolve issues fairly and effectively.
• Work closely with customers, housing colleagues, solicitors, local authorities, community safety teams, police and partner agencies.
• Prepare robust documentation, instruct legal representatives and attend court or injunction hearings.

Skills

Calm under pressure

Clear communication

Housing knowledge

Organised

Resilient

Partnership working

Education

Housing qualification

Job description

Worthing Homes is seeking a Tenancy Resolutions Caseworker on a 12-month fixed term contract in Worthing. You will manage a varied caseload including complex tenancy matters, anti-social behaviour and breaches, coordinating with customers, solicitors, local authorities and police to resolve issues fairly and effectively.

We value calm, clear communication and evidence-based decisions, with knowledge of housing law and tenancy management.