Tenancy Relations Officer

Oyster Partnership; United Kingdom; Hybrid; GBP 44,000 - 48,000; Full time

Benefits offered by this job

DBS checked

Hybrid working

Mileage allowance

Job summary

Sussex Council is seeking a Tenancy Relations Officer to join the housing services team, focusing on supporting tenants and landlords and ensuring compliance with housing law. The role involves advising on legal aspects and facilitating conflict resolution while upholding tenant rights.

The successful candidate will be pace-trained and able to act as a primary contact for both tenants and landlords. This hybrid role requires 35 hours per week with two days in the office and may involve travel

Qualifications

• PACE training or equivalent knowledge of the Police and Criminal Evidence Act 1984 and relevant housing law.
• Experience with housing legislation and tenancy rights.
• Experience in Private Sector Housing or Fraud may be suitable.

Responsibilities

• Act as a key contact for tenants and landlords, advising on housing matters.
• Provide support to tenants and landlords and facilitate conflict resolution.
• Ensure compliance with housing legislation and uphold tenant rights, including Protection from Eviction Act 1977 and related acts.
• Promote informed understanding of rights and responsibilities for all parties.
• Travel within the district as required; mileage may be claimed.

Skills

Conflict resolution

Legal knowledge (housing)

PACE-trained

Tenant and landlord support

Communication skills

Job description

A council based in Sussex are seeking a Tenancy Relations Officer to join their dynamic housing services team.

The successful candidate will play a key role in providing support to both tenants and landlords, ensuring compliance with housing legislation, and upholding tenant rights in line with the Protection from Eviction Act 1977 and the Renter Rights Act 2025.

As a Tenancy Relations Officer, they will act as a point of contact for both tenants and landlords, advising on legal issues and facilitating conflict resolution, ensuring that all parties are fully informed of their rights and responsibilities. This role requires individuals who are PACE-trained (Police and Criminal Evidence Act 1984) and have a solid understanding of the legal frameworks governing housing and tenancy rights.

Due to the investigative and enforcement responsibilities this may suit someone with Private Sector Housing or Fraud experience also.

• 3 month initial contract
• Start date ASAP
• 35 hour per week
• Hybrid working – 2 days per week in the office
• Rate £32-35 per hour Umbrella
• DBS checked
• Experience of Home Connections desirable
• Access to own transport desirable as some travel in the district maybe required (mileage can be claimed).