Tenancy Relations Officer

London Borough of Sutton; Kingston upon Thames; On-site; GBP 38,000 - 42,000; Part time

Benefits offered by this job

Local Government Pension Scheme

London Living Wage employer

Hybrid working (where role allows)

Volunteering days

Job summary

London Borough of Sutton in Kingston upon Thames seeks a Tenancy Relations Officer to lead enforcement and dispute resolution for private sector housing under the Renters Rights Act 2025.

The role focuses on mediating between landlords and tenants and conducting investigations using PACE and CPIA standards within Community Housing and Regulatory Services to deliver fair, legal, and life-changing outcomes for residents.

Qualifications

• Extensive knowledge of housing and tenancy legislation, especially enforcement.
• Ability to conduct complex investigations using PACE and CPIA standards.

Responsibilities

• Mediate between landlords and tenants to resolve disputes.
• Investigate breaches of private sector housing law under Renters Rights Act 2025 and related legislation.
• Prepare comprehensive prosecution files for court and support enforcement actions.
• Undertake enforcement and litigation actions as required.

Skills

Public housing knowledge

Investigation skills

Communication skills

Policy interpretation

Tools

PACE standards

CPIA standards

Job description

Length of Employment / Contract End Date 31/3/2028

Working Hours Part Time

Grade G

21

Salary Range £38,256 - £42,060

Salary Basis Per annum, pro rata'd to part-time working hours

Leave Entitlement 27 days

Application Deadline

21/09/2026, 23:55

Anticipated Interview Date(s)

TBC

About the Borough

Found in zone 6 with good transport links in and out of London, Kingston is a vibrant and diverse university town which creates the rich sense of community shared across the borough and its Residents. Kingston boasts an idyllic riverside location, good shopping and great restaurants, as well as a mix of modern and historic town centre. Kingston has lots of open parklands and cycle routes that help connect the district town centres into an enjoyable place to live and work.

We are passionate about working closely with our residents and vulnerable groups to help them maintain their independence and create a balance between support and independent living.

About the Role and our Ideal Candidate

The Tenancy Relations Officer is responsible for leading the Council’s response to investigate breaches of private sector housing law, in particular relating to the Renters Rights Act 2025 and the Protection from Eviction Act 1977. The role will aim to mediate and intervene between landlords and tenants to successfully resolve disputes to ensure tenants reside in safe accommodation and landlords are supported in managing their accommodation. Operating within the Council’s Community Housing and Regulatory Services, this role varies from providing basic housing advice to undertaking enforcement and litigation actions relating to criminal offences such as illegal eviction and harassment, conducting formal interviews under caution, and preparing comprehensive prosecution files for court.

About You

We are looking for a Tenancy Relations Officer with strong experience in frontline public housing, private rented sectors, or regulatory services. The ideal candidate will have extensive knowledge of housing and tenancy legislation, particularly regarding enforcement, as well as the ability to conduct complex investigations using PACE and CPIA standards.

About Us

You will be joining a team that sits at the intersection of advice, support, and rigorous enforcement. As the council takes on new responsibilities under the Renters Rights Act 2025, our mission is clear: to be the council’s frontline experts in tenancy law. We protect our residents from rogue landlord practices, intervene in illegal evictions, and work across boundaries - partnering with Legal Services, the Police, and Social Care to deliver fair, legal, and life-changing outcomes for our residents.

Our Offer To You

As an organisation that values and nurtures talent, we’re committed to helping you fulfil your potential and will offer you a supportive, friendly and collaborative environment to grow and develop your career and skills. We’re constantly striving to improve our ways of working so putting your ideas across however big or small; will be fully encouraged and supported by your colleagues and our dynamic and experienced management team.

Employees have access to a wide range of benefits to enable staff to achieve a work life balance, some of which include:

• A generous annual leave entitlement of 25-32 days, plus bank holidays (pro-rata if part-time working hours apply) depending on service and grade.
• Enhanced Maternity, Paternity, shared parental, adoption and dependents leave
• Three volunteering days per year in Kingston
• Hybrid working (dependent on the role)
• Flexible and agile working arrangements using Google Chromebooks
• Learning and development portal offering a range of courses
• Discounts on a range of local shops, restaurants, gyms and leisure centres
• Interest free season ticket loans
• Local Government Pension Scheme
• Bicycle loan facilities and cycle to work scheme
• Electric vehicle leasing schemeConfidential health & wellbeing and counselling support

Additional Information

We are proud to be a diverse and welcoming Borough and we strive to create a workforce which reflects the community we serve, and instil a sense of belonging in our staff. We celebrate and respect differences and appreciate the value of having a diverse workforce, therefore we welcome applications from under represented groups.

To support our workers and their families we offer a range of family friendly, inclusive employment policies, flexible working arrangements, staff engagement forums and inclusive staff networks who help drive our diversity agenda.

We are also proud to be a disability confident employer and guarantee to interview all disabled applicants who meet the minimum essential criteria for a role. As an accredited London Living Wage Employer all our employees are guaranteed the London Living Wage regardless of their length or type of contract.

The UK has a points-based immigration system affecting EU and Non-EU workers and sponsorship requirements. We advise checking the GOV.UK website for right to work guidance. Sponsorship availability varies and is subject to eligibility requirements and budget limitations. As a result, we cannot guarantee sponsorship for all roles and will evaluate sponsorship requests on a case-by-case basis.

Important Information - Criminal Records

This post is exempted under the Rehabilitation of Offenders Act 1974 and as such appointment to this post will be conditional upon the receipt of a satisfactory result to a check of police records via Disclosure and Barring Service (DBS). The Disclosure and Barring Service (DBS) helps employers make safer recruitment decisions and prevent unsuitable people from working with vulnerable groups, including children. It replaces the Criminal Records Bureau (CRB) and Independent Safeguarding Authority (ISA).