Tenancy Enforcement Officer

Woking Borough Council; Old Woking; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Competitive salary

Flexible benefits

Vehicle allowance

23 days annual leave

Flexi time scheme

LGPS

Job summary

Woking Borough Council is seeking an enthusiastic and experienced Tenancy Enforcement Officer to join our Housing Standards Team on a full-time, permanent basis. You will investigate tenant complaints, conduct property inspections and provide specialist tenancy administration advice to safeguard private rented sector tenants.

You will work with landlords, letting agents and other stakeholders, and where appropriate take enforcement action in line with the Council's policies.

Qualifications

• Experience in private sector housing legislation, particularly landlord and tenant legislation and the Renters' Rights Act.
• Experience dealing with members of the public, recording conversations accurately, delivering advice and advocating for vulnerable people, including in enforcement situations.
• DBS check required; able to communicate accurately and effectively with a wide range of people; right to work in the UK.

Responsibilities

• Investigate complaints from tenants.
• Carry out property inspections.
• Provide specialist advice in relation to tenancy administration.
• Engage with landlords, letting agents and other stakeholders.
• Take enforcement action in line with the Council's Enforcement Policy where indicated.

Job description

Woking Borough Council has an exciting opportunity for an enthusiastic and experienced professional to join our busy and dedicated Housing Standards Team as a Tenancy Enforcement Officer on a full time, permanent basis. This is a new role developed in line with the implementation of the Renters' Rights Act 2025 to engage with and advocate for tenants who are experiencing issues within the private rented sector. Reporting to the Senior Housing Standards Officer, in this role you'll be responsible for investigating complaints from tenants, carrying out property inspections and providing specialist advice in relation to tenancy administration. You will work closely with vulnerable tenants to help safeguard their rights and ensure they can live safely and securely in their homes. The role will have a particular focus on supporting private rented sector tenants and ensuring landlords meet their legal obligations. You will engage with landlord, letting agents and other stakeholders. Where indicated, you will take enforcement action in line with the Council's Enforcement Policy using the full range of regulatory powers available.

We are looking for someone with experience in private sector housing legislation, particularly relating to landlord and tenant legislation and the Renters' Rights Act. You will have experience of dealing with members of the public, recording conversations accurately, delivering advice and advocating for vulnerable people, including in enforcement situations. It is important that you have a positive and confident outlook, experience of working with diverse client groups and can communicate accurately and effectively with a wide range of people., The successful applicant will be required to obtain a Disclosure Certificate from the Disclosure and Barring Service (DBS). The Council will offer assistance and further details will be in the job application pack. The ability to converse at ease with customers and provide advice in accurate spoken English is essential for this post. An assessment may be required. If you have any queries or would like to discuss this further, please contact the Human Resources team.

Local Government Reorganisation (LGR) Statement Surrey is included in the Local Government Reorganisation plans, with new unitary councils expected to be established by April 2027. Woking Borough Council remains committed to delivering high-quality services to residents throughout this period of change. While we understand that applicants may feel uncertain about joining us during this transition, it is anticipated that most employees will transfer to the new unitary councils. This reorganisation may also present new career development opportunities across the region. UK Visa Sponsorship We are unable to offer visa sponsorship for this role. Applicants must already have the legal right to work in the UK.

There is the opportunity to undertake a Level 4 Apprenticeship in Regulatory Compliance with a focus on Tenancy Enforcement. This role requires the post holder to hold a valid full driver's licence. Woking Borough Council offers in return:

• A competitive salary (£29,633to £48,059 dependent on experience)
• Flexible benefits and vehicle allowance
• 23 days annual leave
• Flexi time scheme
• Membership of the local government pension scheme
• Discounted health and leisure membership
• Excellent career opportunities for committed individuals.