Tenancy Relations Officer

Park Avenue Recruitment; England; Hybrid; GBP 34,000 - 48,000; Part time

Job summary

Sussex Council is seeking a part-time interim Tenancy Relations Officer to join our housing team. The role is 3 days per week, with approximately 1 day on site and the remaining time remote, offering flexible hybrid working to support tenants and landlords under current legislation.

You will bring strong knowledge of tenancy relations and housing law, experience with sensitive landlord-tenant situations, and excellent negotiation and communication skills within a Local Authority or Private

Qualifications

• Strong knowledge of tenancy relations and housing legislation.
• Experience handling sensitive landlord-tenant cases.
• Excellent communication and negotiation skills.
• Experience in Local Authority or Private Sector Housing environment.

Responsibilities

• Provide advice and support on tenancy relations matters.
• Apply knowledge of housing legislation to cases.
• Undertake tenancy-related enforcement where appropriate.
• Collaborate with Environmental Health / Private Sector Housing teams.
• Communicate confidently with tenants, landlords and internal/external stakeholders.
• Ensure cases are handled fairly and in line with current laws.

Skills

Tenant relations

Negotiation

Interpersonal skills

Housing legislation

Local authority experience

Job description

Tenancy Relations Officer

Sussex Council
25- 35 per hour
3 days per week (1 day on site)
Initial interim contract

We are working with a council in West Sussex who are looking to appoint an experienced Tenancy Relations Officer on a part-time interim basis.

This is a 3-day-per-week role, with approximately 1 day per week required on site and the remaining time worked remotely.

With the Renters' Rights Act still relatively new, the council is looking for someone who can bring strong legislative knowledge, excellent interpersonal skills and the confidence to support tenants and landlords through potentially sensitive tenancy-related matters.

Key responsibilities

• Provide advice and support on tenancy relations matters, including landlord and tenant disputes.
• Apply a strong working knowledge of relevant legislation, particularly Sections (Apply online only).
• Undertake tenancy-related enforcement work where appropriate.
• Work closely with the council's Environmental Health / Private Sector Housing team, acting as a conduit between services where cases require technical or enforcement input.
• Communicate confidently with tenants, landlords, internal teams and external organisations.
• Help ensure cases are handled fairly, professionally and in accordance with current legislation.

About you

The council is looking for someone with:

• Strong knowledge of tenancy relations and relevant housing legislation.
• Experience dealing with sensitive landlord and tenant situations.
• Excellent interpersonal, negotiation and communication skills.
• Experience within a Local Authority, Private Sector Housing or similar environment.
• An understanding of enforcement processes, although this is not purely a technical PSH Officer position.
• Knowledge of, or an affiliation with, Justice for Tenants would be advantageous.

This could be a great opportunity for an experienced Tenancy Relations Officer looking for a flexible, part-time contract where they can help shape the council's approach as the new legislation develops.