Neighbourhood Manager

The Methodist Church in Britain; England; On-site; GBP 35,000 - 50,000; Full time

Benefits offered by this job

Car allowance

Job summary

Cross Keys Homes is seeking a Neighbourhood Manager to oversee a defined patch of tenanted properties. The role blends office duties with community surgeries and occasional after-hours cover, focusing on tenancy compliance, breaches, and safeguarding referrals.

You will conduct annual property reviews, build tenant relationships, and manage complex cases with multi-agency collaboration. A DBS check and full UK driving licence with access to a vehicle are essential.

Qualifications

• Experience dealing with the public in challenging, sensitive situations.
• Ability to work with multiple agencies to achieve positive outcomes.
• Experience supporting vulnerable people with demonstrable outcomes.
• Experience working with diverse customers where English may not be first language.
• Proven ability to manage and resolve complaints.

Responsibilities

• Manage full tenancy lifecycle including compliance, breaches, sub-letting, abandonment, non-occupation and eviction through to resolution.
• Build positive landlord and tenant relationships and be visible and contactable on tenancy matters.
• Carry out annual tenancy and condition reviews and targeted visits.
• Hold responsibility for resident satisfaction on the patch.
• Handle complex cases involving tenants with mental ill health or disability with colleagues/external agencies.
• Assess safeguarding needs and make referrals to statutory agencies; represent the organisation in safeguarding meetings.
• Take ownership of emergencies across stock (fires, floods, structural issues, repairs, emergency decants).
• Hold regular community surgeries and resolve issues with internal/external partners.
• Ensure tenancy processes meet legal requirements, KPI targets, maximise income and reduce void costs.
• Investigate noise complaints and liaise with asset management.

Skills

Public interaction

Multi-agency collaboration

Supporting vulnerable people

Communication in diverse communities

Complaint management

Tools

Housing management systems

Microsoft Office

Job description

Cross Keys Homes' Neighbourhood Management team is recruiting a manager to run a defined neighbourhood patch of its tenanted homes. The work centres on tenancy compliance, handling breaches and sub-letting cases, annual property condition reviews and safeguarding referrals. The post mixes office work with community surgeries and emergency response, on weekday hours with occasional evening and weekend cover. Enhanced DBS and a full UK driving licence with access to an insured vehicle are required.

What the job involves

• Manage the full tenancy lifecycle, including compliance, breaches, sub-letting, abandonment, non-occupation and eviction through to resolution
• Build positive landlord and tenant relationships with households on the patch and be visible and contactable on tenancy and estate matters
• Carry out annual tenancy and condition reviews of all properties, plus targeted visits where concerns are raised
• Hold responsibility for resident satisfaction in the patch
• Handle complex cases involving tenants with mental ill health or physical disability, working with colleagues and external agencies
• Assess safeguarding needs, make referrals to statutory agencies and represent the organisation at safeguarding meetings
• Take ownership of emergencies across stock, such as fires, floods, structural issues, repairs and emergency decants
• Hold regular community surgeries and resolve emerging issues with internal and external partners
• Ensure tenancy processes meet legal requirements, statutory timescales, policy and KPIs, maximising income and reducing void costs
• Investigate noise transference complaints, liaise with asset management and facilitate mediation

Experience

• Dealing with the public in person, by phone and in writing in challenging, sensitive situations
• Multi-agency working to achieve positive outcomes for individuals and families
• Supporting vulnerable people with demonstrable positive outcomes
• Working with diverse customers where English is not the first language
• Successful complaint management and resolution

Skills & knowledge

• Comprehensive knowledge of the Housing Act 1996 and all types of tenancy agreement
• Applying basic child protection and adult safeguarding principles
• Understanding of equality and diversity principles in service provision
• Patient, tactful communication by phone, in person and in writing
• Interpreting KPI outputs and evidencing measurable results
• Competent use of housing management systems and Microsoft applications

Checks & eligibility

• Enhanced DBS
• Full UK driving licence
• Access to a suitably insured vehicle for business use

Other

• Working on own initiative with a busy workload, delegation and performance targets
• Making sound tenancy decisions under pressure, meeting deadlines and reprioritising at short notice

What's offered

• Car allowance