Temporay Care Navigator position

SSP; Golborne; Presencial; GBP 12.000 - 17.000; Jornada completa

Descripción de la vacante

SSP operates two GP practice sites in Ashton-in-Makerfield and Golborne and seeks an Administrator / Care Navigator to cover a maternity leave period. You will ensure patients are welcomed, appointments are coordinated efficiently, and routine administrative tasks support the smooth running of the practices.

You will be the first point of contact for patients, handling a range of enquiries and assisting patients to access services and community resources as needed.

Formación

• First point of contact for patients; provide welcoming, professional service.
• Arrange patient appointments and handle telephone enquiries.
• Carry out general administrative duties to support practice operations.
• Deal with telephone, face-to-face and electronic enquiries and book or amend appointments.
• Support access to services and local community resources.

Responsabilidades

• Greet patients and manage reception tasks across two GP sites.
• Coordinate appointment scheduling and home visit arrangements.
• Process inquiries via phone, in person and online accurately and promptly.

Conocimientos

Administrative duties

Phone handling

Appointment booking

Patient communication

Descripción del empleo

We are looking for a friendly, organised and motivated Administrator / Care Navigator to join our busy GP practice team on a temporary basis to cover maternity leave. The successful candidate will work across our two practice sites in Ashton-in-Makerfield and Golborne.

As the first point of contact for our patients, you will play an important role in ensuring they receive a welcoming, professional and efficient service. You will be responsible for arranging patient appointments, handling telephone enquiries and carrying out a variety of general administrative duties to support the smooth running of the practices., Your regular duties in this role will be dealing with telephone, face to face and electronic enquiries, booking and/or amending patient appointments and home visits, contacting patients to provide information from the clinical team and assisting patients to access our services and those available in the wider community.

We are a friendly, patient focused GP organisation operating across two practice sites in Ashton-in-Makerfield and Golborne. Our dedicated team works collaboratively to provide high-quality care and support to our local communities, ensuring patients feel welcomed, listened to and supported.