Care Navigator - Fixed-Term

The Methodist Church in Britain; West of England; On-site; GBP 15,000 - 21,000; Part time

Benefits offered by this job

Development opportunities

Supportive team

Possible permanent hours in future

Job summary

The Methodist Church in Britain is seeking a Care Navigator for a fixed-term maternity cover at Westbury on Trym Primary Care Centre. The role is 20 to 34 hours per week with shifts including early and late during weekdays.

You will be the first point of contact for patients, arranging appointments and directing callers to the right service. Key duties include managing appointments, facilitating communication between care teams and external agencies, and maintaining the appointment system.

Qualifications

• GCSE maths and English at grade C (level 4) or above, or Functional Skills Level 2 in maths and English.
• Experience of working with the general public.

Responsibilities

• Meet and greet patients and manage patient flow through the practice.
• Manage appointments for all clinical staff, face to face or by telephone.
• Receive, assist and direct patients to the right service or healthcare professional.
• Facilitate communication between patients, the primary care team, secondary care and other healthcare agencies.
• Maintain and monitor the practice appointments system, handling patient calls.
• Signpost patients to more suitable services.
• Process requests for appointments, visits and telephone consultations.
• Contact patients and external agencies as requested by the primary care team.
• Cover colleagues during sickness and leave, changing shifts where needed.
• Take messages and pass on information.
• Open and lock up the practice premises in line with protocols.
• Handle incoming and outgoing mail, filing, data entry and clerical support.

Skills

Communication skills

MS Office

Teamwork

Initiative

Education

GCSE Maths & English

Functional Skills Level 2

Tools

MS Outlook

EMIS Web

Docman 10

Sentiers

Job description

Westbury on Trym Primary Care Centre needs a Care Navigator on fixed-term maternity cover for about six months, working 20 to 34 hours a week. The post-holder is the first point of contact for patients, arranging appointments with clinical staff by phone and in person and directing each caller to the right service. The practice is open 07:15 to 19:00 on weekdays, so the successful candidate must work at least one early and one late shift a week, with shift patterns still to be agreed.

What the job involves

• Meet and greet patients and manage patient flow through the practice
• Manage appointments for all clinical staff, face to face or by telephone
• Receive, assist and direct patients to the right service or healthcare professional
• Facilitate communication between patients, the primary care team, secondary care and other healthcare agencies
• Maintain and monitor the practice appointments system, handling patient calls
• Signpost patients to more suitable services
• Process requests for appointments, visits and telephone consultations
• Contact patients and external agencies as requested by the primary care team
• Cover colleagues during sickness and leave, changing shifts where needed
• Take messages and pass on information
• Open and lock up the practice premises in line with protocols
• Handle incoming and outgoing mail, filing, data entry and clerical support

Qualifications

• GCSE maths and English at grade C (level 4) or above, or Functional Skills Level 2 in maths and English

Experience

• Experience of working with the general public

Skills & knowledge

• Excellent communication skills, including understanding patient needs
• Competence in MS Office and Outlook
• Use of own initiative, discretion and sensitivity
• Ability to work as a team member and autonomously

Nice to have

• Experience of working in a healthcare setting
• Clinical IT system skills, including EMIS Web, Docman 10 and Sentiers, and accurate record keeping
• Active signposting or Care Navigator training qualification
• Customer service qualification (NVQ) or equivalent

What’s offered

• Support to develop within the role
• Possible permanent hours in future, subject to staffing requirements and availability