Temporary Staffing Coordinator, Band 3

Gloucestershire Hospitals NHS Foundation Trust; Hemel Hempstead; On-site; GBP 26,000 - 27,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is recruiting for a Main area Temporary Staffing Administrator reporting to the team lead. The role supports shift cover requests, maintains temporary staffing records, and liaises with agencies to ensure compliant, timely allocations across Gloucester hospitals.

Working in a fast-paced NHS environment, you will handle data entry, manage email inboxes, participate in team meetings, and contribute to continuous service improvement while upholding

Qualifications

• A-Levels or equivalent experience as stated in the job description.
• Experience in busy administrative environments.
• Knowledge of confidentiality and data protection.
• Excellent communication and organisational skills.

Responsibilities

• Respond to shift cover requests and inquiries.
• Maintain temporary staffing records and manage the email inboxes.
• Liaise with ward managers and agencies to ensure compliant staffing.
• Provide basic system training and support to managers.
• Attend weekly team catch ups and monthly meetings.
• Maintain high levels of confidentiality.

Skills

Microsoft Office

Data protection

Customer service

Training delivery

Education

A-Levels / T-Level or equivalent

Tools

Allocate

Job description

Current jobs at Gloucestershire Hospitals

Main area Temporary Staffing Grade Band 3 Contract Permanent Hours Full time - 37.5 hours per week (Shift work 07:30 - 19:30 7 days per week) Job ref 318-26-T0581

Site Victoria Warehouse Town Gloucester Salary £25,760 - £27,476 (pa pro rata if part-time) Salary period Yearly Closing 09/09/2026 23:59

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

Job overview

The post holder will play a key role in the smooth running and continuous improvement of our Trust temporary staffing processes. A vital service that works closely with clinical and corporate areas organising suitable cover to ensure quality of care for our service users.

Working in a close and friendly team you will be in a fast paced environment handling day-to-day tasks such as new shifts to cover, arranging bank assignments, liaising with agencies to ensure processes are adhered to and compliance requirements are met, basic systems training, complaints, data entry, and general queries.

If you are a creative person with a passion for innovation and improving quality this could be the role for you - the successful candidate will work closely with the team and wider department to constantly find ways of improving how we work.

Main duties of the job

• Respond to incoming queries and shift cover requests
• Keeping up to date records on the Temporary Staffing System
• Manage the Temporary Staffing email inboxes
• Liaise with departmental managers and agencies to support the temporary staffing process
• Deliver basic system training to managers
• Ensure compliance is up to date and temporary staffing processes are followed
• Supporting with recruiting candidates to our bank pool
• Attend Weekly team catch ups
• Attend monthly Team Meetings
• Undertake Training as required
• Maintain a high-level of confidentiality

Working for our organisation

We take pride in placing people at the centre of everything we do, working together as a united team. Driven by a shared ambition to continually grow, develop, and learn, we recognise and value every contribution. By combining our experience and skills, we not only support our vibrant, diverse communities, but also support one another.

With a team of over 9,000 employees, we are proud to be the largest employer in Gloucestershire and rank among the top 10 largest Trusts in the South West region. By joining our Trust, you will benefit from an excellent package that includes exclusive benefits, flexible working opportunities and the chance to gain valuable experience in one of our innovative hospitals. As well as generous annual leave allowance, access to the excellent NHS pension scheme, competitive bank rates, discounts at local shops and restaurants, access to two on-site nurseries, discounted public transport, reward and recognition and a range of health and wellbeing initiatives to support you.

Detailed job description and main responsibilities

• Duties to be carried out in a professional manner that ensures a high level of customer service to all Gloucester Hospitals Trust customers, both internal and external.
• Use of online temporary staffing systems to assist in matching ward /department requests for staff cover with availability of staff. Ensuring that documentation and computer data relating to that “matching up” is up to date at all times.
• Respond to any inquiries by email or on the telephone in a knowledgeable, sensitive, timely and customer-focused manner. Ensuring that confidentiality is maintained at all times when handling personal and sensitive information
• Maintain close communication with Wards/Departments/Clinical Site Managers/ Matrons on a daily basis. Attend Trust staffing meetings in the absence of the team leader, to ensure ‘real time’ information regarding staffing levels and challenges. Liaise with external nursing agencies on a daily basis
• Aim to become a subject matter expert in designated areas of temporary staffing.
• Provide a high-quality customer service to both internal managers and bank staff when required.
• To support the administration of payroll processes for bank and agency workers, including the processing and checking of agency invoices to ensure that they are accurate and paid promptly.
• Attend meetings and undertake training, including mandatory and role specific training, to ensure that skills and knowledge are kept up-to-date and appropriate to the post.
• Ensure a working knowledge of current Trust policies and procedures and adapt working practices as appropriate.

Person specification

Qualifications

• A-Levels, T-Level and/or equivalent experience
• Recent and continued professional development (CPD)

Experience

• Experience of working in a busy administrative environment, delivery a full range of secretarial and administrative procedures
• Previous experience of working towards targets/deadlines
• Previous experience working within clinical environments
• Previous experience delivering training/workshops

Knowledge

• Knowledge of confidentiality and data protection legislation and is able to use discretion where necessary
• Knowledge of complaints management process
• Advanced skills using Microsoft Office (Excel, Outlook, PowerPoint & Word)
• Knowledge of Medical Temporary staffing platforms such as Allocate
• Knowledge of continuous improvement practices

We reserve the right to expire vacancies prior to the advertised closing date once a sufficient number of applications have been received.

You will only be contacted by the Recruitment Team via email if you are shortlisted for this post. Please ensure therefore that you check your e-mail account regularly.

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