Temporary Staffing Coordinator, Band 3

Allscreens Nationwide Ltd; Gloucester; On-site; GBP 21,000 - 26,000; Full time

Job summary

Allscreens Nationwide Ltd in Gloucester seeks a diligent administrator to support ward and department staffing, ensuring timely matching of requests with available staff and keeping records up to date.

You will handle inquiries by phone and email with a focus on confidentiality, liaise with clinical managers, and assist with payroll processes for bank and agency workers, contributing to a high level of patient-focused service.

Qualifications

• High level of customer service to Gloucester Hospitals Trust customers (internal and external).
• Respond to inquiries by email or phone in a timely, knowledgeable, and customer-focused manner.
• Maintain confidentiality when handling personal and sensitive information.

Responsibilities

• Use online temporary staffing systems to match ward/department requests with staff availability.
• Maintain up-to-date documentation and computer data related to staffing matches.
• Maintain daily communication with Wards/Departments/Clinical Site Managers/Matrons and attend staffing meetings.
• Liaise with external nursing agencies daily to become a subject matter expert in designated areas of temporary staffing.
• Support payroll administration for bank and agency workers, including processing and checking invoices for accuracy and prompt payment.
• Attend meetings and undertake mandatory and role-specific training to keep skills up-to-date.

Skills

Customer service

Communication

Confidentiality

Attention to detail

Telephone etiquette

Stakeholder liaison

Tools

Online staffing systems

Job description

• Duties to be carried out in a professional manner that ensures a high level of customer service to all Gloucester Hospitals Trust customers, both internal and external.
• Use of online temporary staffing systems to assist in matching ward /department requests for staff cover with availability of staff. Ensuring that documentation and computer data relating to that matching up is up to date at all times.
• Respond to any inquiries by email or on the telephone in a knowledgeable, sensitive, timely and customer-focused manner. Ensuring that confidentiality is maintained at all times when handling personal and sensitive information
• Maintain close communication with Wards/Departments/Clinical Site Managers/ Matrons on a daily basis. Attend Trust staffing meetings in the absence of the team leader, to ensure real time information regarding staffing levels and challenges. Liaise with external nursing agencies on a daily basis - Aim to become a subject matter expert in designated areas of temporary staffing.
• Provide a high-quality customer service to both internal managers and bank staff when required.
• To support the administration of payroll processes for bank and agency workers, including the processing and checking of agency invoices to ensure that they are accurate and paid promptly.
• Attend meetings and undertake training, including mandatory and role specific training, to ensure that skills and knowledge are kept up-to-date and appropriate to the post.
• Ensure a working knowledge of current Trust policies and procedures and adapt working practices as appropriate.