Operational Support Manager, Band 7

Gloucestershire Hospitals NHS Foundation Trust; Gloucester; On-site; GBP 49,000 - 57,000; Full time

Job summary

Gloucestershire Hospitals NHS Foundation Trust is seeking an experienced Operational Support Manager for Temporary Staffing and E-Rostering. You will lead day-to-day operations, collaborate with clinical and non-clinical leaders, and drive staffing solutions across the trust to ensure safe, efficient and cost-effective delivery of NHS policies.

This leadership role offers opportunities to drive transformational change, support workforce optimisation, and develop innovative staffing solutions

Qualifications

• Education to degree level or equivalent experience.
• Completion of, or working towards, a Certificate in Management.
• Experience in the NHS and managing staff.
• Experience training staff on new systems or processes.
• Advanced IT skills including Microsoft Office.

Responsibilities

• Lead the day-to-day operational management of the Temporary Staffing and E-Rostering teams.
• Drive service improvement and support workforce and cost improvement objectives.
• Oversee deployment of bank and agency workers across the Trust.
• Lead development of a non-clinical staff bank for admin and corporate services.
• Ensure compliance with NHS Improvement, NHS Employers and workforce legislation.
• Monitor service performance via KPIs, dashboards and reporting.
• Support achievement of E-Rostering Levels of Attainment and transformation goals.
• Manage supplier relationships and attend agency performance meetings.
• Provide leadership and coaching to Team Leaders and E-Rostering staff.
• Deputise for Head of Temporary Staffing and E-Rostering as required.

Skills

Interpersonal skills

Communication

IT skills

Education

Degree level education or equivalent

Certificate in Management (completed or ongoing)

Tools

Microsoft Office

Job description

Current jobs at Gloucestershire Hospitals

Site Victoria Warehouse Town Gloucester Salary £49,387 - £56,515 (pa, pro rata if part time) Salary period Yearly Closing 31/08/2026 23:59 Interview date 07/09/2026

At Gloucestershire Hospitals, our people are at the heart of everything we do. As the county’s largest employer, we are proud to provide high-quality acute, elective, and specialist services to more than 650,000 people across our county. Our care is delivered across Gloucestershire Royal, Cheltenham General and Stroud Maternity Hospital.

With over 9,000 employees representing more than 95 nationalities, bringing together a mix of cultures and experiences to the care that we deliver. Whether you’re beginning your NHS journey or looking to take the next step in your career, this is an exciting time to join us. We’re investing heavily in innovation, research, and transformation, with more than 100 active clinical studies and major developments underway across our hospitals.

We take pride in working as one team, driven by a shared ambition to grow, develop, and continually improve. Every contribution is valued and by combining our collective strengths, we support not only our diverse communities but one another. You can expect a warm, supportive culture and colleagues who are passionate about teamwork, professional development and delivering exceptional care. We offer structured development programmes, mentoring and leadership opportunities to help you progress in your career.

We are committed to fostering an inclusive environment where everyone feels they belong. By joining our Trust, you will benefit from a comprehensive package that includes flexible working opportunities, generous annual leave, the NHS pension scheme, competitive bank rates, local discounts, access to on-site nurseries, reduced public transport costs, reward and recognition schemes and a wide range of health and wellbeing initiatives.

Be part of Gloucestershire Hospitals, explore your future with us today.

Job overview

Reporting to the Head of Temporary Staffing and E-Rostering, you will play a key operational leadership role in the day-to-day management of the Trust's Temporary Staffing and E-Rostering Services.

You will work closely with clinical and non-clinical leaders across the organisation to ensure safe, efficient and cost-effective staffing solutions are delivered in line with NHS policies, workforce regulations and best practice standards.

This role offers the opportunity to drive transformational change, support workforce optimisation and lead the development of innovative staffing solutions across our hospitals.

The proposed interview date is; 7th September

Main duties of the job

As Operational Support Manager, you will:

• Lead the day-to-day operational management of the Temporary Staffing and E-Rostering teams.
• Drive continuous service improvement and support the delivery of workforce and cost improvement objectives.
• Oversee the effective deployment of bank and agency workers across the Trust.
• Lead the development of a non-clinical staff bank to support administrative and corporate services.
• Ensure compliance with NHS Improvement, NHS Employers and relevant workforce legislation.
• Monitor service performance through KPIs, dashboards and workforce reporting.
• Support achievement of E-Rostering Levels of Attainment and workforce transformation goals.
• Manage supplier relationships and attend agency performance meetings.
• Provide leadership, coaching and line management to Team Leaders and E-Rostering staff.
• Deputise for the Head of Temporary Staffing and E-Rostering as required.

Working for our organisation

At Gloucestershire Hospitals NHS Foundation Trust, people are at the heart of everything we do. With over 9,000 employees, we are proud to be the largest employer in Gloucestershire and one of the largest NHS Trusts in the South West.

We are looking for an experienced, motivated and forward-thinking Operational Support Manager for Temporary Staffing and E-Rostering to join our Corporate Services team. This is an exciting leadership opportunity for someone who is passionate about workforce management, service improvement and delivering high-quality staffing solutions that enable excellent patient care.

Detailed job description and main responsibilities

We are seeking a confident and collaborative leader with substantial experience in NHS workforce operations. Please see attached Job Description for full details.

Person specification

Qualifications

• Education to degree level or equivalent experience
• Completion of, or working towards, a Certificate in Management

Experience

• Experience of working in the NHS and a proven experience of the management of staff
• Appropriate experience of working with a wide range of clinical and non-clinical staff and being able to secure their engagement in change and service improvement
• Experience of training staff on new systems or processes

Knowledge

• IT skills to an advanced level – including Microsoft Office products
• Able to prioritise own work and support others with the prioritisation of theirs
• Ability to produce service development reports and associated documentation
• Knowledge of e-rostering systems and temporary staffing processes within the NHS

Personal Attributes

• Excellent interpersonal and communication skills, both written and verbal
• Customer service focused and professional

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Employer certification / accreditation badges

Name Victoria Hughes Job title Head of Temporary Staffing and E-Rostering Email address [e-mail] Telephone number 0300 422 6223