Temporary Returns & Claims Specialist – Logistics

Todd Hayes Ltd; Dereham; Presencial; GBP 28 000 - 36 000; Tempo integral

Resumo da oferta

Todd Hayes Ltd seeks a highly organized Claims & Returns Coordinator in Dereham to manage end-to-end returns, claims and credits. This temporary role (minimum 3 months) requires close collaboration with Customer Service, Logistics, Warehouse and Finance to improve processes and KPIs.

You will drive return reduction initiatives, gather evidence for carrier claims, and maintain ERP/WMS records while reporting on performance. Office-based role near the warehouse and logistics teams.

Qualificações

• Experience in processing claims with logistics companies is essential.
• Experience in returns/claims administration and coordination.
• Strong Excel, ERP/WMS, and analytical/problem-solving abilities.

Responsabilidades

• Manage the complete Return Authorization (RAN) process from request through to closure.
• Coordinate customer returns and carrier collections to ensure timely processing.
• Manage transport damage, shortage, loss and non-delivery claims and gather supporting evidence.

Conhecimentos

Returns & claims processes

ERP/WMS proficiency

Analytical skills

Excel

Communication skills

Ferramentas

ERP/WMS

Descrição da oferta de emprego

Todd Hayes Ltd seeks a highly organized Claims & Returns Coordinator in Dereham to manage end-to-end returns, claims and credits. This temporary role (minimum 3 months) requires close collaboration with Customer Service, Logistics, Warehouse and Finance to improve processes and KPIs.

You will drive return reduction initiatives, gather evidence for carrier claims, and maintain ERP/WMS records while reporting on performance. Office-based role near the warehouse and logistics teams.