Returns & Claims Specialist – Logistics Coordination

Zip Water UK; Dereham; On-site; GBP 24,000 - 32,000; Full time

Benefits offered by this job

25 days annual leave + bank holidays

Company Sick Pay

Full training and continuous support

Modern canteen and break areas

Onsite parking

Cycle to Work scheme

Market leading company pension

Holiday purchase scheme

Life insurance

Employee discounts

Health Care Cash Plan

Employee Assistance Programme

Well-being programs

Online learning platform access

Job summary

Zip Water UK is seeking a Claims & Returns Co-ordinator to join our Supply Chain team in Dereham, England. This office-based role manages end-to-end returns, carrier collections and transport claims, coordinating with Customer Service, Logistics, Warehouse and Finance to ensure credits and recoveries are handled efficiently.

You will drive return reduction initiatives, perform root-cause analysis, produce KPI reports and maintain ERP/WMS records while supporting continuous improvement across

Qualifications

• Experience in logistics, returns, claims or customer service administration.
• Strong Excel, ERP/WMS, communication, analytical and problem-solving skills
• Great attention to detail & organisation skills
• Customer focused to ensure great service is delivered
• Commercially aware
• Ability to take a proactive approach to assigned workload

Responsibilities

• Manage the complete Return Authorization (RAN) process from request through to closure
• Coordinate customer returns and carrier collections
• Manage transport damage, shortage, loss and non-delivery claims
• Gather evidence and submit claims within carrier deadlines
• Track claim progress and maximize recoveries
• Maintain ERP/WMS return records
• Produce KPI reports and trend analysis
• Conduct root cause analysis and implement corrective actions
• Support customer credits and recharge processes
• Drive continuous improvement initiatives

Skills

Logistics experience

Returns management

Customer service

Analytical thinking

Problem solving

Attention to detail

Communication

Commercial awareness

Proactive work

Education

Tools

Excel

ERP/WMS

Job description

Zip Water UK is seeking a Claims & Returns Co-ordinator to join our Supply Chain team in Dereham, England. This office-based role manages end-to-end returns, carrier collections and transport claims, coordinating with Customer Service, Logistics, Warehouse and Finance to ensure credits and recoveries are handled efficiently.

You will drive return reduction initiatives, perform root-cause analysis, produce KPI reports and maintain ERP/WMS records while supporting continuous improvement across