Returns & Claims Specialist - Logistics & Carrier Recovery

Zipwater; Dereham; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

25 days annual leave

Company pension

Life insurance

Employee discounts

Job summary

Zip Water is a leading water solutions provider, seeking a Claims & Returns Coordinator to oversee end-to-end returns, credits and carrier claims. The role sits in the Supply Chain team and requires close collaboration with Customer Service, Logistics, Warehouse, Finance and Sales.

You will drive return reduction initiatives, identify root causes, maximise cost recoveries and provide KPI governance across returns and claims, in an office-based setting near the warehouse teams.

Qualifications

• Experience in processing claims with logistics companies (e.g., DPD, DHL) is essential.
• Experience in logistics, returns, claims or customer service administration.
• Strong Excel, ERP/WMS, communication, analytical and problem-solving skills.
• Great attention to detail and organisation skills.
• Customer focused to ensure great service is delivered.
• Commercial awareness and proactive workload management.

Responsibilities

• Manage the complete Return Authorization (RAN) process from request through to closure.
• Coordinate customer returns and carrier collections.
• Manage transport damage, shortage, loss and non-delivery claims.
• Gather evidence and submit claims within carrier deadlines.
• Track claim progress and maximise recoveries.
• Maintain ERP/WMS return records.
• Produce KPI reports and trend analysis.
• Conduct root cause analysis and implement corrective actions.
• Support customer credits and recharge processes.
• Drive continuous improvement initiatives.

Skills

Customer service

Analytical thinking

Problem solving

Attention to detail

Communication

Organisation

Tools

Excel

ERP/WMS

Job description

Zip Water is a leading water solutions provider, seeking a Claims & Returns Coordinator to oversee end-to-end returns, credits and carrier claims. The role sits in the Supply Chain team and requires close collaboration with Customer Service, Logistics, Warehouse, Finance and Sales.

You will drive return reduction initiatives, identify root causes, maximise cost recoveries and provide KPI governance across returns and claims, in an office-based setting near the warehouse teams.