Temporary Inbound Customer Service Advisor

Ant Marketing; Sheffield; On-site; GBP 14,000 - 21,000; Full time

Benefits offered by this job

Training provided

Office-based in Sheffield

Supportive team

Meaningful campaign

Modern office facilities

Job summary

Ant Marketing is seeking compassionate Inbound Customer Service Advisors to join our Church Street, Sheffield office on a temporary basis. You will handle inbound calls for Priority Services Register customers affected by outages and emergencies, providing reassurance and accurate information.

The role is fully office-based with 12-hour shifts between 6:00am and midnight, Monday to Sunday, and shifts may be arranged on short notice during major incidents.

Qualifications

• Experience in customer service, ideally in a contact centre or telephone-based environment.
• Excellent communication and listening skills.
• Calm, empathetic and professional approach.
• Good attention to detail and ability to record information accurately.
• Reliable with full flexibility to work 12-hour shifts.
• Comfort with handling emergency situations and working in a fully office-based setting.
• Ability to work from our Sheffield city centre office.

Responsibilities

• Answer inbound calls from Priority Services Register customers.
• Support priority-registered customers affected by outages and emergencies.
• Provide reassurance, support and accurate information.
• Assess customers’ needs and follow the appropriate processes.
• Record customer information accurately on internal systems.
• Work with colleagues to ensure the highest level of service.
• Remain calm, professional and empathetic during high-pressure situations.

Skills

Customer service

Communication

Active listening

Empathy

Attention to detail

Computer literacy

Reliability

Flexibility

Emergency response

Tools

CRM software

Job description

Temporary Inbound Customer Service Advisor

• Sheffield, South Yorkshire

Temporary Inbound Customer Service Advisor (Emergency Support Line)

£12.71 per hour | Temporary Position | 12-Hour Shifts | Fully Office Based

Location: Church Street, Sheffield City Centre
Pay: £12.71 per hour
Contract: Temporary
Hours: 12-hour shifts between 6:00am and midnight, Monday to Sunday
Working arrangement: Fully office based

About the Role

Ant Marketing is looking for compassionate and professional Inbound Customer Service Advisors to join our growing team at our Church Street office in Sheffield on a temporary basis.

This is a fully office-based position, and all shifts must be worked from our Sheffield city centre office.

In this role, you will handle inbound calls on behalf of our clients’ Priority Services Register (PSR). You will provide essential support to priority-registered customers affected by mass power outages, natural disasters and other emergency situations.

This is a genuinely rewarding role where you can make a real difference to vulnerable customers when they need support most.

The role involves working 12-hour shifts, and full flexibility is required between 6:00am and midnight, Monday to Sunday. Due to the nature of the emergency response service, shifts may be arranged at short notice during major incidents.

What You’ll Be Doing

• Answering inbound calls from Priority Services Register customers.
• Supporting priority-registered customers affected by mass power outages, natural disasters and other emergency situations.
• Providing reassurance, support and accurate information.
• Assessing customers’ needs and following the appropriate processes.
• Recording customer information accurately on internal systems.
• Working closely with colleagues to ensure customers receive the highest level of service.
• Remaining calm, professional and empathetic, particularly during high-pressure situations.

What We’re Looking For

• Previous customer service experience, ideally within a contact centre or telephone-based environment.
• Excellent communication and listening skills.
• A calm, empathetic and professional approach.
• Strong attention to detail and the ability to record information accurately.
• Good computer literacy and confidence using multiple systems.
• Reliability and full flexibility to work 12-hour shifts between 6:00am and midnight, Monday to Sunday.
• The ability to respond effectively and professionally during emergency situations.
• The ability to work fully from our Sheffield city centre office.

What We Offer

• £12.71 per hour.
• A temporary, fully office-based position.
• Full paid training and ongoing support.
• A supportive and friendly working environment.
• The opportunity to work on a meaningful campaign that genuinely helps vulnerable customers.
• Modern office facilities in Sheffield city centre.