Emergency PSR Inbound Advisor - 12-Hour Shifts

Ant Marketing; Sheffield; Presencial; GBP 14.000 - 21.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Training provided

Office-based in Sheffield

Supportive team

Meaningful campaign

Modern office facilities

Descripción de la vacante

Ant Marketing is seeking compassionate Inbound Customer Service Advisors to join our Church Street, Sheffield office on a temporary basis. You will handle inbound calls for Priority Services Register customers affected by outages and emergencies, providing reassurance and accurate information.

The role is fully office-based with 12-hour shifts between 6:00am and midnight, Monday to Sunday, and shifts may be arranged on short notice during major incidents.

Formación

• Experience in customer service, ideally in a contact centre or telephone-based environment.
• Excellent communication and listening skills.
• Calm, empathetic and professional approach.
• Good attention to detail and ability to record information accurately.
• Reliable with full flexibility to work 12-hour shifts.
• Comfort with handling emergency situations and working in a fully office-based setting.
• Ability to work from our Sheffield city centre office.

Responsabilidades

• Answer inbound calls from Priority Services Register customers.
• Support priority-registered customers affected by outages and emergencies.
• Provide reassurance, support and accurate information.
• Assess customers’ needs and follow the appropriate processes.
• Record customer information accurately on internal systems.
• Work with colleagues to ensure the highest level of service.
• Remain calm, professional and empathetic during high-pressure situations.

Conocimientos

Customer service

Communication

Active listening

Empathy

Attention to detail

Computer literacy

Reliability

Flexibility

Emergency response

Herramientas

CRM software

Descripción del empleo

Ant Marketing is seeking compassionate Inbound Customer Service Advisors to join our Church Street, Sheffield office on a temporary basis. You will handle inbound calls for Priority Services Register customers affected by outages and emergencies, providing reassurance and accurate information.

The role is fully office-based with 12-hour shifts between 6:00am and midnight, Monday to Sunday, and shifts may be arranged on short notice during major incidents.