Housing Officer - South Hams

RGB Recruitment Ltd; South Brent; On-site; GBP 28,000 - 30,000; Full time

Job summary

RGB Recruitment Ltd. is recruiting an experienced Housing Officer for a field-based role across the Plymouth & South Hams patch. You will act as the main contact for residents, handling tenancy enquiries, sign-ups, viewings and breaches while delivering estate and neighbourhood management.

The role requires strong social housing experience, tenancy knowledge and the ability to work independently across a geographical patch. A Basic DBS check is required and interviews are scheduled promptly.

Qualifications

• Solid social housing background
• Strong knowledge of tenancy, estate and neighbourhood management
• Excellent customer service and communication skills
• Full UK driving licence and access to a suitable vehicle
• Ability to pass a Basic DBS check

Responsibilities

• Manage a geographical housing patch and act as the main point of contact for residents
• Handle tenancy enquiries, permissions and general housing management
• Carry out tenancy sign-ups and property viewings
• Manage tenancy breaches and take appropriate action
• Identify and respond to safeguarding concerns
• Carry out estate inspections and maintain high neighbourhood standards
• Work with internal teams, contractors and external agencies
• Support resident engagement and community development
• Help maintain sustainable tenancies and safe, welcoming communities
• Support housing activity relating to new developments where required

Education

CIH Level 4

Job description

This field-based Housing Officer - South Hams role covers a patch across South Brent and the wider South Hams area, working 37 hours per week, Monday to Friday. On offer is £20.75 per hour on an initial one-month contract that may extend. The successful candidate acts as first point of contact for residents, handling tenancy enquiries, permissions, sign-ups, property viewings and breaches, alongside wider neighbourhood and estate management duties. Applicants should bring a solid social housing background, strong tenancy knowledge and the confidence to work independently across a geographical patch. A Basic DBS check is required, and interviews take place promptly.

Housing Officer - Plymouth & South Hams. Location: Plymouth & South Hams, Devon. Pay: £20.75 per hour. Hours: 37 hours per week. Working Pattern: Monday-Friday. Contract: 1 month initially - potentially longer. Interviews: ASAP. Basic DBS required.

We are recruiting for an experienced Housing Officer to provide frontline housing and neighbourhood management across a Plymouth and South Hams patch. This is a field-based role and an excellent opportunity for someone with a strong social housing, tenancy and estate management background who can hit the ground running.

The Role

• Manage a geographical housing patch and act as the main point of contact for residents
• Handle tenancy enquiries, permissions and general housing management
• Carry out tenancy sign-ups and property viewings
• Manage tenancy breaches and take appropriate action
• Identify and respond to safeguarding concerns
• Carry out estate inspections and maintain high neighbourhood standards
• Work with internal teams, contractors and external agencies
• Support resident engagement and community development
• Help maintain sustainable tenancies and safe, welcoming communities
• Support housing activity relating to new developments where required

What We're Looking For

• Previous social housing experience
• Strong knowledge of tenancy, estate and neighbourhood management
• CIH Level 4 qualification or willingness to work towards it
• Excellent customer service and communication skills
• Confident managing a busy and varied caseload
• Strong organisation and ability to prioritise
• Full UK driving licence and access to a suitable vehicle
• Ability to pass a Basic DBS check

Applicants must already have the right to work in the UK for the duration of the assignment.