Temporary Customer Support Specialist – Clear Help

Michael Page; Scotland; On-site; GBP 18,000 - 22,000; Full time

Job summary

Michael Page is recruiting a Customer Service Agent for a retail business in Fife. You will handle day-to-day customer enquiries, provide clear information, record contacts, and follow up to ensure timely responses. The role focuses on delivering a constructive and professional customer experience.

The position is temporary with an hourly pay of £13–£16, dependent on experience. You will work with colleagues to maintain accurate service records and resolve queries efficiently, contributing to a

Qualifications

• Experience handling customer enquiries and providing clear information.
• The ability to communicate professionally with customers and colleagues.
• Good attention to detail when recording customer information.
• The ability to manage several enquiries and follow-ups in an organised way.
• A practical approach to resolving customer queries.
• Confidence using standard systems to record and review customer contacts.

Responsibilities

• Respond to customer enquiries clearly and professionally through agreed communication channels.
• Provide accurate information to help customers resolve queries quickly.
• Record customer contacts and update relevant information to maintain clear service records.
• Follow up outstanding enquiries to ensure customers receive a timely response.
• Work with colleagues to share information and support a consistent customer experience.
• Handle customer concerns in a calm and practical way, seeking an appropriate resolution.
• Manage daily customer service tasks to help the Customer Service department run smoothly.

Skills

Experience handling customer enquiries

Clear communication

Attention to detail

Multitasking

Practical problem solving

CRM system proficiency

Tools

CRM software

Job description

Michael Page is recruiting a Customer Service Agent for a retail business in Fife. You will handle day-to-day customer enquiries, provide clear information, record contacts, and follow up to ensure timely responses. The role focuses on delivering a constructive and professional customer experience.

The position is temporary with an hourly pay of £13–£16, dependent on experience. You will work with colleagues to maintain accurate service records and resolve queries efficiently, contributing to a