Customer Service Specialist — Permanent Role, £25k-£31k

Page Personnel; Scotland; On-site; GBP 25,000 - 31,000; Full time

Benefits offered by this job

Permanent contract

Job summary

Page Personnel in Scotland is seeking a Customer Service Agent to respond to inquiries, process orders, and support a busy retail-driven team.

You will use CRM tools to track interactions, resolve complaints, and provide product information. A proactive approach and strong communication are essential. This permanent full-time role offers stability and opportunities to contribute to service improvements.

Qualifications

• Strong written and verbal communication skills.
• Ability to manage multiple tasks simultaneously.
• Familiarity with customer service practices and retail standards.
• Proficiency with customer service software or CRM tools.
• Proactive problem-solving and customer-focused mindset.

Responsibilities

• Respond to customer inquiries via phone, email, and other channels.
• Process and manage customer orders accurately and efficiently.
• Resolve customer complaints and escalate issues when necessary.
• Maintain detailed and accurate records of customer interactions.
• Collaborate with other departments to ensure seamless customer service delivery.
• Provide product information and guidance to customers as required.
• Work towards meeting and exceeding customer satisfaction goals.
• Contribute to the continuous improvement of customer service processes.

Skills

Strong communication

Multitasking

Customer service knowledge

CRM familiarity

Problem-solving mindset

Tools

CRM software

Job description

Page Personnel in Scotland is seeking a Customer Service Agent to respond to inquiries, process orders, and support a busy retail-driven team.

You will use CRM tools to track interactions, resolve complaints, and provide product information. A proactive approach and strong communication are essential. This permanent full-time role offers stability and opportunities to contribute to service improvements.