Customer Service Agent

Michael Page (UK); Addlestone; Hybrid; GBP 18,000 - 22,000; Full time

Benefits offered by this job

Temporary contract

Job summary

Michael Page (UK) is seeking a Customer Service Agent for a temporary assignment based in Fife. You will respond to customer enquiries, provide accurate information, and maintain clear service records.

You will work with colleagues to ensure a consistent customer experience, handle follow-ups, and resolve issues calmly and efficiently. The role offers an hourly rate of £13–£16 depending on experience.

Qualifications

• Experience handling customer enquiries and providing clear information.
• Professional communication with customers and colleagues.
• Good attention to detail when recording customer information.
• Ability to manage several enquiries and follow-ups in an organised way.
• Practical approach to resolving customer queries.
• Familiarity with standard systems to record and review contacts.

Responsibilities

• Respond to customer enquiries clearly and professionally through agreed communication channels.
• Provide accurate information to help customers resolve queries quickly.
• Record customer contacts and update relevant information to maintain clear service records.
• Follow up outstanding enquiries to ensure customers receive a timely response.
• Work with colleagues to share information and support a consistent customer experience.
• Handle customer concerns in a calm and practical way, seeking an appropriate resolution.
• Manage daily customer service tasks to help the Customer Service department run smoothly.

Skills

Customer service

Professional communication

Attention to detail

Record-keeping

Multitasking

Organizational skills

Job description

• Our client is looking for a temp Customer Service temp
• A leader in their field

About Our Client

The organisation operates in the retail industry in Fife

Job Description

• Respond to customer enquiries clearly and professionally through agreed communication channels.
• Provide accurate information to help customers resolve queries quickly.
• Record customer contacts and update relevant information to maintain clear service records.
• Follow up outstanding enquiries to ensure customers receive a timely response.
• Work with colleagues to share information and support a consistent customer experience.
• Handle customer concerns in a calm and practical way, seeking an appropriate resolution.
• Manage daily customer service tasks to help the Customer Service department run smoothly.

The Successful Applicant

A successful 'Customer Service Agent' should have:

• Experience handling customer enquiries and providing clear information.
• The ability to communicate professionally with customers and colleagues.
• Good attention to detail when recording customer information.
• The ability to manage several enquiries and follow-ups in an organised way.
• A practical approach to resolving customer queries.
• Confidence using standard systems to record and review customer contacts.

What's on Offer

• Temporary contract.
• Hourly pay of £13 - 16 dependent on the level of experience.
• Customer Service Agent position based in Fife