Sales Support Administrator

i2i Recruitment; Toddington; On-site; GBP 18,000 - 28,000; Full time

Benefits offered by this job

Onsite parking

Job summary

i2i Recruitment Limited is looking for a customer-centric individual to support day-to-day management of customer accounts. You will build strong relationships, communicate effectively via phone and email, and work with internal teams to ensure smooth product delivery.

This role emphasizes taking initiative, working in a fast-paced setting, and contributing to a values-led, family-run business with onsite parking.

Qualifications

• Confident communication skills and a professional approach.
• Strong relationship-building and customer-first mindset.
• Excellent organisation and attention to detail.
• Eagerness to learn, take ownership and initiative.
• Ability to manage multiple tasks in a fast-paced environment.
• Experience using email, phone and basic office systems.

Responsibilities

• Supporting the day-to-day management of customer accounts.
• Building relationships with customers and providing excellent account support.
• Handling customer communication via phone, email and meetings.
• Working closely with internal teams to support smooth delivery of products.
• Proactively checking in with customers and identifying further requirements.

Skills

Communication skills

Relationship-building

Organisation

Initiative

Multitasking

Tools

Email

Phone

Office systems

Job description

WHAT'S IN IT FOR YOU?

• Clear progression opportunities within a sales-focused environment
• Ongoing training and development to support your long-term career
• Supportive, close-knit team culture with regular feedback
• Opportunity to join a values-led, family-run business
• Onsite parking available

MUST HAVE'S

• Confident communication skills and a professional approach
• Strong relationship-building skills and a customer-first mindset
• Excellent organisation and attention to detail
• Eagerness to learn, take ownership and show initiative
• Ability to manage multiple tasks in a fast-paced environment

NICE TO HAVE'S

• Previous experience in customer service, sales support or account management
• Comfortable speaking with B2B customers and building rapport
• Experience using email, phone and basic office systems to support customers

SO, WHAT WILL YOU BE DOING?

• Supporting the day-to-day management of customer accounts
• Building relationships with customers and providing excellent account support
• Handling customer communication via phone, email and meetings
• Working closely with internal teams to support smooth delivery of products
• Proactively checking in with customers and identifying further requirements

HELPFUL EXTRAS

• Positive, proactive attitude with a willingness to pitch in where needed
• Strong teamwork skills and the confidence to ask questions when learning
• Good time management and the ability to prioritise effectively
• Professional written communication and phone manner