Temporary Customer Communications Manager

Office Angels; Rickmansworth; Hybrid; GBP 36,000 - 37,000; Full time

Job summary

Office Angels in Rickmansworth is seeking an experienced Temporary Customer Communications Manager to plan, develop and deliver customer communications across the lifecycle, including onboarding, engagement and retention. The role requires hands-on Salesforce Marketing Cloud experience and close collaboration with Marketing, Compliance and Technology teams.

The position starts with full-time office-based training during the initial period, then moves to a hybrid pattern with two days in the

Qualifications

• Experience with Salesforce Marketing Cloud (hands-on)
• Ability to plan, develop and deliver customer communications across the lifecycle
• Strong collaboration with Marketing, Compliance, Operations, Data & Technology teams

Responsibilities

• Own and manage the customer communications and campaign plan.
• Develop and deliver customer communication campaigns across the lifecycle.
• Create clear, engaging communications from complex information.
• Lead campaigns from briefing to delivery, reporting and evaluation.
• Use data to optimise communications and campaigns.
• Ensure communications meet brand, regulatory and data requirements.
• Drive improvement through testing, automation and optimisation.
• Manage governance, documentation and reporting.
• Support Salesforce Marketing Cloud capability enhancements.

Job description

Temporary Customer Communications Manager

Location: Rickmansworth

Pay Rate: £26.00 - £27.47 per hour, depending on experience

Hours: Monday - Friday, 9:00am - 5:00pm

Contract: Ongoing Temporary Assignment

Office-based in Rickmansworth during the initial training period (5 days per week), moving to a hybrid working pattern of 2 days in the office and 3 days working from home thereafter.

The Role

We are currently recruiting for an experienced Customer Communications Manager to join a leading organisation on an ongoing temporary basis.

This role will be responsible for planning, developing and delivering customer communications across the full customer lifecycle, including onboarding, engagement, retention, loyalty, renewal and win-back campaigns. Working closely with a range of internal stakeholders, you will ensure communications are engaging, compliant and aligned with business objectives.

A key focus of this role is the effective use of Salesforce Marketing Cloud, therefore candidates must have previous hands-on experience building and delivering campaigns within the platform.

Key Responsibilities

• Own and manage the customer communications and campaign plan.
• Develop and deliver customer communication campaigns across the customer lifecycle.
• Create clear, engaging customer communications from complex business and regulatory information.
• Lead campaigns from initial briefing through to delivery, reporting and evaluation.
• Use customer insight, behavioural data and campaign performance data to optimise communications.
• Work closely with Marketing, Customer Experience, Operations, Compliance, Digital, Data and Technology teams.
• Ensure communications meet brand, regulatory and data protection requirements.
• Drive continuous improvement through campaign testing, automation and optimisation.
• Manage campaign governance, documentation and reporting.
• Support the ongoing development and enhancement of Salesforce Marketing Cloud capabilities.

We use generative AI tools to support our candidate screening process. This helps us ensure a fair, consistent, and efficient experience for all applicants. Rest assured, all final decisions are made by our hiring team, and your application will be reviewed with care and attention.

We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace.

We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive.

If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on your website