Administrator Pont Newydd Medical Centre

The Methodist Church in Britain; Porth; In loco; GBP 14.000 - 19.000; Part-time

Descrizione del lavoro

Pont Newydd Medical Centre in Wales seeks a Care Navigator to guide patients to the right clinician or service and relay messages to colleagues and external providers. The role includes reception duties, triage support, and appointment bookings, with hours totaling 25 per week across three days, including Friday until 6.30pm.

GCSE Maths and English at grade C or Functional Skills Level 2 are essential. Candidates should have good communication, data accuracy, and clerical IT skills for patient

Competenze

• GCSE Maths and English at grade C (level 4) or equivalent.
• Experience with the general public and healthcare setting desirable.
• Proficient with clinical IT systems and patient data entry.

Mansioni

• Signpost patients to the appropriate healthcare professional or service.
• Act as central point of contact for team messages and enquiries.
• Answer calls and transfer or handle requests.
• Process appointment requests and maintain the booking system.
• Liaise with external agencies and multidisciplinary team.
• Record accurate information in patient records.
• Register new and temporary patients and enter data.
• Handle emails, post and scanning to patient records.
• Direct information requests to administrative team.
• Support processing of repeat prescriptions.
• Provide chaperone support when required.
• Cover administrative staff during absences.

Conoscenze

Communication skills

MS Office & Outlook

Data recording & accuracy

Safeguarding knowledge

Policies & procedures

Formazione

GCSE Maths and English (C/4)

Descrizione del lavoro

Care Navigator post at Pont Newydd Medical Centre, a GP practice, acting as the first port of call for patients within the clinical team. The role centres on directing patients to the right clinician or service and passing messages and enquiries to colleagues and outside agencies such as hospitals and community providers. Reception duties, including triage support and appointment booking, sit alongside this. The 25 hours fall over three days, including Friday until 6.30pm, and maths and English at GCSE or Functional Skills Level 2 are essential.

What the job involves

• Signpost patients to the appropriate healthcare professional or service
• Act as the central point of contact, distributing information, messages and enquiries for the clinical team
• Answer incoming calls, transferring them or dealing with the caller's request
• Process personal, telephone and online appointment requests and maintain the appointment system
• Liaise with multidisciplinary team members and external agencies such as secondary and community services
• Record accurate information on patient records in the clinical system
• Register new and temporary patients and enter relevant patient data
• Action incoming emails, post and correspondence, scanning documents to patient records
• Direct information requests such as DSARs, insurance and solicitors' letters and DVLA forms to the administrative team
• Support the accurate and efficient processing of repeat prescriptions
• Act as chaperone when required
• Cover administrative staff during absences

Qualifications

• GCSE Maths and English at grade C (level 4) or above, or Functional Skills Level 2 in both

Experience

• Experience of working with the general public
• Experience of working in a healthcare setting

Skills & knowledge

• Excellent communication skills and an ability to understand patient needs
• Competent in MS Office and Outlook
• Accurate information processing and problem solving, including interpreting data
• Clinical IT system use and the ability to record accurate notes
• Understanding of safeguarding adults and children
• Knowledge of, and ability to work to, key policies and procedures

Other

• Clear, polite telephone manner
• Good organisational skills and effective use of resources
• Punctual, flexible and cooperative, with high integrity and loyalty, working as a team member and autonomously
• Use of own initiative, discretion and sensitivity
• Sensitive and empathetic in distressing situations
• Able to get along with people from all backgrounds, respecting lifestyles and diversity

Nice to have

• Active signposting or Care Navigator training qualification
• NVQ Level 2 in Health and Social Care
• Customer service qualification (NVQ) or equivalent
• Knowledge of the chaperone procedure
• Personal accountability, emotional resilience and working well under pressure
• Experience of administrative duties