Temporary Accommodation Visiting Officer

LONDON BOROUGH OF BROMLEY; Bromley; Hybrid; GBP 36,000 - 48,000; Full time

Benefits offered by this job

Cycle2Work

Salary Sacrifice Lease Car

Technology Scheme

GymFlex

Discounts

Job summary

London Borough of Bromley is seeking a proactive Temporary Accommodation Visiting Officer to join the Housing team in Bromley. The role requires field-based inspections, investigations and patient engagement to ensure safe, compliant, and well-occupied temporary accommodation.

The ideal candidate will understand housing legislation, temporary accommodation and fraud risk, with knowledge of HHSRS and EPC standards.

Qualifications

• Understanding of housing legislation, temporary accommodation and fraud risk.
• Knowledge of HHSRS, EPC standards and common property disrepair issues.
• Ability to provide sound advice to residents to sustain accommodation and rental payments.
• Ability to interpret complex information and make sound decisions.
• Strong commitment to customer service and delivering positive outcomes.

Responsibilities

• Conduct field-based inspections and investigations across a varied portfolio of accommodation.
• Engage with residents to resolve issues and safeguard residents.
• Work independently, using judgement and attention to detail to identify and resolve problems.

Skills

Housing sector knowledge

Fraud risk awareness

Customer service orientation

Investigative skills

Tools

HHSRS knowledge

EPC standards

Job description

Temporary Accommodation Visiting Officer

Job Title: Temporary Accommodation Visiting Officer

Grade: BR10

Contract: Permanent, Full time, 36 hours per week

Working Hours: Mon-Fri

Location: Bromley Civic Centre

Working Pattern: Hybrid – 2 days per week office attendance

If you have experience in the Housing Sector and are passionate about providing high quality and meaningful public services then come and join the Housing team in Bromley. We are committed to developing our team members, ensuring staff are supported to excel and progress their careers within our service.

The role

We are seeking a proactive and highly organised Temporary Accommodation Visiting Officer to help ensure our temporary accommodation is safe, compliant, properly occupied and delivering value for money.

This is a field-based role that combines property inspections, investigations and customer engagement, playing a crucial part in safeguarding residents and preventing fraud.

You will work independently across a varied portfolio of accommodation, using your judgement, attention to detail and investigative skills to identify issues and resolve them effectively.

About You

We are looking for a confident, skilled visiting officer with strong sector knowledge who will bring:

• an understanding of housing legislation, temporary accommodation and fraud risk
• knowledge of HHSRS, EPC standards and common property disrepair issues
• an ability to provide sound advice to residents to help sustain accommodation and rental payments
• an ability to interpret complex information and make sound decisions
• A strong commitment to customer service and delivering positive outcomes

Key Dates

• Closing date for applications: Midnight, 30 th August 2026
• Interviews expected: w/c 7 th September 2026

Applications will be assessed based on the criteria set out in the Job Description and Person Specification, which can be found here.

If you would like to speak to the Hiring Manager about the role, please contact Faye Edwards [e-mail] for a confidential discussion.

We are forces family friendly and are part of the Armed Forces Covenant Employer Recognition Scheme (Bronze Award). We welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors and military spouses/partners.

We are committed to achieving equal opportunities in employment and service delivery and as a disability confident committed employer we encourage applications from people with disabilities. As part of this commitment, we will consider reasonable adjustment to support disability employment.

We offer a generous package including competitive pay, career average pension scheme, flexible working practices and the Bromley employee benefits scheme; Cycle2Work, Salary Sacrifice Lease Car, Technology Scheme, GymFlex and a wide range of local and national discounts.

Please note that we do not accept CV submissions from permanent recruitment agencies. If you are a candidate and would like to contact the Recruitment Team regarding the application process, please email [e-mail] .

Temporary Accommodation Visiting Officer