Temporary Accommodation Visiting Officers

Royal Greenwich; Woolwich; On-site; GBP 28,000 - 36,000; Full time

Job summary

Royal Borough of Greenwich is seeking a proactive Temporary Accommodation Visiting Officer to conduct regular visits to properties across London and beyond. You will verify occupancy, identify safety and tenancy issues, investigate potential breaches and housing fraud, and ensure residents meet lease conditions.

This role requires independent judgment and field-based travel. The position emphasizes safeguarding, housing knowledge and strong record-keeping, with a focus on supporting residents to

Qualifications

• Understanding of housing, homelessness and temporary accommodation.
• Knowledge of HHSRS, safeguarding and property condition issues.
• Ability to identify housing fraud, non-occupation and breaches.
• Confidence to conduct scheduled and unannounced visits independently.
• Ability to assess risks, gather evidence and make recommendations.
• Strong communication, organisation and record-keeping skills.
• Commitment to helping residents access services.

Responsibilities

• Conduct scheduled and unannounced visits to properties.
• Verify occupancy and assess safety and suitability.
• Identify safeguarding concerns and tenancy breaches.
• Gather evidence and recommend appropriate action.
• Support residents in accessing services.

Skills

Housing knowledge

Safeguarding knowledge

Housing fraud detection

Travel readiness

Communication skills

Driving licence

Job description

Temporary Accommodation Visiting Officers X3

The role

We are looking for a proactive and organised Temporary Accommodation Visiting Officer to help ensure our temporary accommodation is safe, suitable and properly occupied. This is a field-based role involving scheduled and unannounced visits to properties across London and outside London. You will verify occupancy, identify property and safeguarding concerns, investigate potential tenancy breaches and housing fraud, and ensure residents are complying with their licence or tenancy conditions. Working independently, you will use your judgement and investigative skills to identify risks, gather evidence and recommend appropriate action.

About You

• An understanding of housing, homelessness and temporary accommodation.
• Knowledge of HHSRS, safeguarding and common property condition issues.
• The ability to identify potential housing fraud, non-occupation and breaches of licence or tenancy conditions.
• Confidence in carrying out scheduled and unannounced visits independently.
• The ability to assess risks, gather evidence and make sound recommendations.
• Strong communication, organisation and record-keeping skills.
• A commitment to providing a good service and supporting residents to access appropriate services.

This is a mobile role requiring regular travel across London and to out-of-borough temporary accommodation placements. A full UK driving licence and access to a vehicle are essential requirements for this role, as regular travel is required.

Diversity Statement: Royal Borough of Greenwich values the diversity of its community and aims to have a workforce that reflects this. We therefore encourage applications from all sections of the community.

Advert Close: All vacancies close at midnight unless otherwise stated.

Early Advert Close: Royal Borough of Greenwich reserves the right to close any job advert earlier than the advertised closing date where there is reason to do so (for example high volume of applications).

How Applications are Scored: Each application is scored according to how well the supporting statements addresses each point on the Person Specification for the role. Candidates will be short-listed for interview on the extent to which they meet the specific points within the Person Specification. The Person Specification is supplied with the job advert. When completing your application, please use the supporting statements section to tell us how you meet each of the points on the Person Specification. We need to have this information in order to consider your application.

Salary: Salaries advertised are for a standard working week of 35 hours unless otherwise stated.

Our Staff Values: Our Staff Values are important to us. Candidates will be continuously assessed against our staff values throughout the recruitment process. Where candidates demonstrate views and behaviours that do not meet the standards of our staff values, we reserve the right to reject their application/ registration.