Temporary Accommodation Officer (ref:791)

Winchester City Council; Winchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employer paid health cash plan

Salary sacrifice for cars and bikes

26 days annual leave rising to 33 days

Local Government Pension Scheme

Discounts at major brands

Excellent working environment

Support for CPD

Job summary

Winchester City Council is seeking a Temporary Accommodation Officer to manage day-to-day housing for the council’s temporary accommodation units across the district.

The role focuses on excellent customer service, a flexible approach to a reactive workload, and helping residents become tenancy ready to access move-on opportunities.

You will travel to schemes, conduct health and safety visits, work with vulnerable households, and support continuous professional development within a strong team.

Qualifications

• Experience in housing or social housing sectors with vulnerable households.
• Ability to work in a reactive environment and meet travel requirements.
• Excellent customer service and problem-solving skills.

Responsibilities

• Manage day-to-day housing management of temporary accommodation units.
• Provide support to ensure residents are tenancy ready for move-on/independent living.
• Visit residents across schemes and conduct health and safety visits.
• Collaborate with the Temporary Accommodation team and other services to deliver positive outcomes.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Job description

• Temporary_Accommodation_Officer_791_-_Job_Description_and_Person_Specification

Closing date:Tuesday 8 September 2026
Interview date:Thursday 17 September 2026

The Temporary Accommodation team are looking for a dynamic individual who thrives in a fast-paced reactive role, has customer service at the heart of what they do and a “can do” attitude!

You will be required to work as part of the Temporary Accommodation team to provide day to day housing management of the Council’s temporary accommodation for homeless households. You will also be required to provide low level support to ensure residents are tenancy ready to access move on / independent living opportunities.

The Temporary Accommodation team are based in offices just outside the vibrant city centre of Winchester.You will need to meet the travel requirements of the roleas you will visit residents in our units of temporary accommodation across the district, as well as conducting health and safety visits at our schemes.

If you are experienced in working in the housing sector with vulnerable households and like to work in an environment where no two days are the same - then this could be the job for you!

We are looking for someone who is passionate about providing excellent customer service, who can work flexibly due to the reactive nature of the role, whilst remaining calm under pressure. You will need to be an excellent problem solver and a reliable team member to deliver positive outcomes to those individuals in the council’s temporary accommodation.

If you’re looking for an exciting opportunity then this is the role for you. In return, we offer an excellent package of benefits including:

• Employer paid health cash plan
• Salary sacrifice scheme for cars and bikes
• 26 days annual leave per year rising to 33 days - dependent on length of service
• Membership to the Local Government Pension Scheme
• Discounts at a range of major high street brands and the two leisure centres in the district
• Excellent working environment
• Support for continuous professional development

A DBS check will be required for this role, and you must be able to meet the travel requirements for the post.

For more information about the role, please view the full job description and person specification attached.

For an informal discussion about the role, please contact Laura Wilson, Temporary Accommodation Manager on 07749 573396 or via email [e-mail].