Dynamic Temporary Accommodation Officer - Housing & Support

Winchester City Council; Winchester; On-site; GBP 28,000 - 36,000; Full time

Benefits offered by this job

Employer paid health cash plan

Salary sacrifice for cars and bikes

26 days annual leave rising to 33 days

Local Government Pension Scheme

Discounts at major brands

Excellent working environment

Support for CPD

Job summary

Winchester City Council is seeking a Temporary Accommodation Officer to manage day-to-day housing for the council’s temporary accommodation units across the district.

The role focuses on excellent customer service, a flexible approach to a reactive workload, and helping residents become tenancy ready to access move-on opportunities.

You will travel to schemes, conduct health and safety visits, work with vulnerable households, and support continuous professional development within a strong team.

Qualifications

• Experience in housing or social housing sectors with vulnerable households.
• Ability to work in a reactive environment and meet travel requirements.
• Excellent customer service and problem-solving skills.

Responsibilities

• Manage day-to-day housing management of temporary accommodation units.
• Provide support to ensure residents are tenancy ready for move-on/independent living.
• Visit residents across schemes and conduct health and safety visits.
• Collaborate with the Temporary Accommodation team and other services to deliver positive outcomes.

Skills

Customer service

Communication

Problem solving

Teamwork

Flexibility

Job description

Winchester City Council is seeking a Temporary Accommodation Officer to manage day-to-day housing for the council’s temporary accommodation units across the district.

The role focuses on excellent customer service, a flexible approach to a reactive workload, and helping residents become tenancy ready to access move-on opportunities.

You will travel to schemes, conduct health and safety visits, work with vulnerable households, and support continuous professional development within a strong team.