Temporary Accommodation Assistant

City of York Council; York and North Yorkshire; On-site; GBP 20,000 - 28,000; Full time

Job summary

City of York Council is seeking an organised Temporary Accommodation Assistant to provide front of house reception at James House Hostel, and respond to customer enquiries and practical building issues as they arise.

You will also support the temporary accommodation service with a range of administrative and clerical duties, requiring strong administrative, IT and people skills, and a polite, professional approach when engaging with the public.

Qualifications

• Strong administrative, IT and people skills required.
• Experience with front-of-house reception.
• Ability to handle customer enquiries professionally.

Responsibilities

• Provide front of house reception cover at James House Hostel.
• Respond to customer enquiries and handle practical building issues.
• Support the temporary accommodation service with clerical duties.

Skills

Administrative skills

IT skills

People skills

Job description

We are looking for an organised, approachable and professional Temporary Accommodation Assistant. This role includes providing front of house reception cover at James House Hostel, responding to customer enquiries and practical building related issues as they arise.

You will also support the temporary accommodation service and wider service areas with a range of administrative and clerical duties. We are looking for applicants with strong administrative, IT and people skills.

This is an interesting and varied role that would suit an applicant who enjoys a varied workload and working with customers.

This post is suitable as a job share opportunity.

As this role is public facing, applicants will need to demonstrate, at interview, their competency to converse and provide advice and guidance to members of the public, in spoken English to CEFR level C1: Can express themselves fluently and spontaneously, almost effortlessly. Only a conceptually difficult subject can hinder a natural, smooth flow of language.

The Council is committed to investing in the talent and wellbeing of our staff and can offer a generous annual leave allowance, access to the Local Government Pension Scheme, comprehensive Health & Wellbeing initiatives and a reward package which recognises your contribution. We can offer flexible working practices, community engagement and volunteer activities and, as part of our commitment to you, promote continuous Learning & Development. In addition we also offer a growing range of discounts, rewards and savings.

For further information or an informal discussion please contact Louise Waltham at [e-mail]

Closing date: Thursday 26 November at 12 midnight

Interview date: Week commencing 14 December 2026