Temp Customer Support & Admin Specialist - Office-Based

BRELLIS RECRUITMENT LIMITED; Warwick; On-site; GBP 21,000 - 30,000; Full time

Job summary

BRELLIS RECRUITMENT LIMITED is seeking a proactive Customer Support Administrator in Warwick for a temporary period until mid-January. The role is office-based, Monday to Friday, and involves customer service across calls, emails and chats, plus SAP administration and webinar support.

You will need excellent attention to detail, strong communication, and a proven ability to multitask while delivering high-quality service. Experience in Excel and SAP is desirable.

Qualifications

• Outstanding attention to detail.
• Excellent communication skills.
• Customer-focused problem solving.
• Proven ability to multitask at a high level.
• Previous customer service experience.
• Intermediate knowledge of Microsoft Office.
• Advanced Excel knowledge.
• Willingness to learn.
• Ability to diagnose and troubleshoot problems.
• Ability to listen, empathise and confidently respond to customers.

Responsibilities

• Provide customer service support for all customers; this includes inbound calls, emails, and live chats.
• Answer inbound telephone queries and resolve problems efficiently.
• Make outbound calls to troubleshoot issues and maintain uptime.
• Deal with customer emails ensuring professional responses.
• Handle returns and advise on company policy.
• Ensure customers are kept informed and concerns addressed.
• Provide administration support and maintain stock levels in SAP.
• Liaise with Field Services and suppliers for task updates.
• Support setup and maintenance of the webinar program.
• Attend team meetings and contribute to service improvements.

Skills

Attention to detail

Communication skills

Customer support

Multitasking

Excel advanced

Microsoft Excel

Willingness to learn

Listening and empathy

Tools

SAP

Job description

BRELLIS RECRUITMENT LIMITED is seeking a proactive Customer Support Administrator in Warwick for a temporary period until mid-January. The role is office-based, Monday to Friday, and involves customer service across calls, emails and chats, plus SAP administration and webinar support.

You will need excellent attention to detail, strong communication, and a proven ability to multitask while delivering high-quality service. Experience in Excel and SAP is desirable.