Customer Support & Admin Coordinator (Temp)

BRELLIS RECRUITMENT LIMITED; Coventry; On-site; GBP 12,000 - 17,000; Full time

Job summary

BRELLIS RECRUITMENT LIMITED is seeking a proactive Customer Support & Administration assistant for a temporary office-based role in the UK. You will handle customer queries via phone, email, and live chat, and support with stock administration and webinar activities.

The ideal candidate will have strong attention to detail, excellent communication, and a proven track record in customer service, with advanced Excel and a willingness to learn SAP if needed.

Qualifications

• Outstanding attention to detail and accuracy in handling customer queries and data.
• Excellent communication skills and professional, clear written and verbal responses.
• Proven ability to deliver customer-focused problem solving and timely resolutions.
• Ability to multitask and manage several simultaneous tasks efficiently.
• Experience in customer service and supporting customers across channels.
• Proficient with Microsoft Office, including advanced Excel; willingness to learn SAP if required.

Responsibilities

• Handle inbound and outbound customer calls, emails, and live chats to resolve issues.
• Maintain accurate stock and administration data, including SAP entries and notifications to stores/partners.
• Support with the setup and execution of webinars and communications for customers.
• Record and report relevant statistics; participate in team meetings and share feedback.
• Respond to tickets within defined timeframes and complete allocated admin tasks.
• Promote service plans and driver long-term customer coverage and solutions.

Skills

Attention to detail

Communication skills

Customer service

Multitasking

Problem solving

Listening & empathy

Tools

Excel (Advanced)

Microsoft Office

SAP (Desirable)

Job description

BRELLIS RECRUITMENT LIMITED is seeking a proactive Customer Support & Administration assistant for a temporary office-based role in the UK. You will handle customer queries via phone, email, and live chat, and support with stock administration and webinar activities.

The ideal candidate will have strong attention to detail, excellent communication, and a proven track record in customer service, with advanced Excel and a willingness to learn SAP if needed.