Customer Service & Admin Coordinator

Brellis Recruitment; Royal Leamington Spa; On-site; GBP 20,000 - 24,000; Full time

Job summary

Brellis Recruitment has a temporary full-time Customer Support role based in the office in the United Kingdom. The position runs on a Monday-Friday schedule and ends mid-January.

The role focuses on customer service, administration, and coordinating with stores/partners to resolve issues and maintain service uptime. The ideal candidate will have strong attention to detail, excellent communication skills, and proficiency with Microsoft Office and Excel.

Qualifications

• Detailed attention to accuracy and quality of work.
• Strong communication and customer-facing skills.
• Proven ability to multitask and manage competing priorities.
• Experience in customer service or support environments.
• Proficient in Microsoft Office and email/internet tools.
• Advanced Excel knowledge is advantageous.
• Willingness to learn and adapt quickly.
• I can diagnose and troubleshoot issues as they arise.
• Empathetic listener who responds confidently to customers.

Responsibilities

• Provide customer service support via phone, email and chat.
• Handle inbound queries, resolve issues and document outcomes.
• Make outbound calls to troubleshoot and maintain uptime with customers.
• Process returns and assist with stock-related tasks in SAP.
• Support webinar setup and ongoing communications for customers.
• Attend meetings and relay feedback for service improvements.
• Record actions in internal systems and respond to tickets within 2 working days.
• Complete administrative tasks within set timeframes and meet targets.

Skills

Attention to detail

Communication skills

Problem-solving

Multitasking

Customer service experience

MS Office

Excel

Willingness to learn

Troubleshooting

Active listening & empathy

Tools

SAP

Job description

Brellis Recruitment has a temporary full-time Customer Support role based in the office in the United Kingdom. The position runs on a Monday-Friday schedule and ends mid-January.

The role focuses on customer service, administration, and coordinating with stores/partners to resolve issues and maintain service uptime. The ideal candidate will have strong attention to detail, excellent communication skills, and proficiency with Microsoft Office and Excel.