Temporary Customer Service Representative

Foundever; Kingston; Hybrid; GBP 25,000 - 27,000; Full time

Benefits offered by this job

Salary advance scheme

employee rewards platform

hybrid-working

award-winning culture

Job summary

Foundever is seeking a Customer Service Representative in Kingston upon Thames for a temporary, full-time role with hybrid-working post training. You’ll handle customer inquiries across channels, diagnose issues, and enhance the customer experience for a premium beer brand.

Responsibilities include addressing routine inquiries, escalating complaints per policy, identifying trends, and supporting teams to improve accuracy and efficiency. The role starts Oct 1, 2026 and runs until Dec 31, 2026.

Qualifications

• Proven experience in a customer service role, preferably within a contact centre.
• Experience handling complaints and managing difficult conversations.
• Excellent verbal and written communication across multiple channels.
• Strong problem-solving abilities to diagnose and resolve queries.
• Basic technical skills to navigate digital platforms and manage multiple systems.
• Empathy, patience and commitment to high-quality service.
• Proactive, able to manage workloads and stay composed under pressure.
• Team player with openness to feedback and training.

Responsibilities

• Provide accurate and timely responses to customer interactions via all contact channels.
• Identify and elevate customer complaints in accordance with company policy.
• Identify trends in customer interactions and escalate to Customer Service Managers where appropriate.
• Take pride in the team’s excellence and support activities which reduce errors and maximise efficiencies.
• Consistently achieve a performance appraisal score of 90% or above in all relevant areas.
• Work with the wider teams to ensure KPIs are met.
• Performs routine administrative duties including outbound calls.
• Contribute to continuous improvement within Customer Services and the wider business.
• Shows excellent product and process knowledge, treating customers fairly across all communication channels.
• Perform miscellaneous job-related duties as assigned.

Skills

Customer service

Complaints handling

Communication

Problem solving

Technical skills

Customer focus

Workload management

Teamwork

Job description

Key Details

Salary: £14.00 per hour (monthly pay)

Opening Hours: Rotational shifts between Monday to Friday, 07:00 to 21:00, Saturday & Sunday, 09:00 to 17:00

Benefits: Salary advance scheme, employee rewards platform, hybrid-working, and an award-winning culture

Location: Mitre House, 1 Canbury Park Road, Kingston upon Thames, KT2 6LZ (hybrid-working post training) – work from home on Mondays and Fridays!

Contract Duration: Temporary, fixed-term contract until 31/12/2026, full-time (37.5 hours per week)

Start Date: Thursday, 01 October 2026

Do you have past customer service experience? Are looking for a temporary role to top-up your income ahead of the festive season? Foundever® is on the hunt for a team of customer-obsessed Customer Service Representatives to join our team, supporting a leading premium home beer brand.

Please note that we are unfortunately not able to offer sponsorship for this role.

What will I be doing?

As a Customer Service Representative with Foundever®, you’ll deliver an exceptional service to our client’s customers with each interaction. Using various contact channels, your job will be to effectively listen to customer queries, diagnose and problem-solve where required, and enhance the customer experience. Your dedication and expertise will play a crucial role in maintaining our client’s high standards of customer satisfaction and loyalty.

The client you’ll be supporting delivers the ultimate home beer experience, offering a diverse selection of over 40 beers ranging from craft brews and Belgian classics to traditional German lagers and fruity creations.

Key Responsibilities

• Provide accurate and timely responses to customer interaction via all customer contact channels
• Identify and elevate customer complaints in accordance with company policy
• Identify trends in customer interactions and elevate to Customer Service Managers where appropriate
• Take pride in your team’s excellence and support activities which reduce errors and maximise efficiencies
• Consistently achieve a performance appraisal score of 90% or above in all relevant areas
• Work with the wider teams to ensure KPI’s are met
• Performs routine administrative duties including outbound calls
• Contribute to continuous improvement within Customer Services and the wider business
• Shows excellent product and process knowledge, treating customers fairly across all communication channels
• Perform miscellaneous job‑related duties as assigned

What skills and experience will I need to succeed?

You could be a great fit for this role if you have:

• Experience: Proven experience in a customer service role, preferably within a contact centre environment
• Complaints Handler: Previous complaint handling experience, managing difficult conversations effectively
• Communication Skills: Exceptional verbal and written communication to help customers, provide guidance, and resolve queries across multiple channels
• Problem‑Solving Abilities: Able to solve problems, manage unexpected challenges, and elevate issues when necessary
• Technical Aptitude: Basic technical skills to navigate digital platforms and manage multiple systems
• Customer‑Centric Approach: Empathy, patience, and commitment to high‑quality service, building rapport and ensuring a positive experience
• Proactive Work Ethic: Proactively managing workloads, anticipating customer needs, and maintaining composure under pressure
• Teamwork: Effective collaboration, openness to feedback, and participation in training to improve performance and service quality

Who is Foundever®?

Foundever® is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we’re the team behind the best experiences for +800 of the world’s leading and digital‑first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Why join Foundever®?

At Foundever®, you’ll find our contact centre jobs surprising. We believe in memorable experiences for all of our associates, whether you’re just starting out or bring years of expertise and are looking for a fresh challenge – we’re committed to ensuring you thrive every step of the way to create your best moments.

If you would like to have the opportunity to work with our varied and well‑known brands, be part of a brilliant and supportive culture that makes a positive impact in the communities where we operate, and enjoy a balanced work‑life pattern with a competitive salary, then we want to hear from YOU!

Plus, for those aspiring to build a career in customer experience, you'll be intrigued to discover that Foundever® is a place where 84% of people grow.

Hybrid‑working requirements

Requirements

This role is offered on hybrid‑working basis once you have completed full training, with electronic equipment being provided by us. To be eligible to work from home, you must meet the below requirements:

• You must have a wired/Ethernet broadband connection with a minimum of 20Mbps download and 10Mbps upload speeds (4G/5G connections are not supported).
• You must have a secure, private area to work from, with a desk and chair, and no distractions or background noise. This cannot be in a shared space, nor can any other devices be present during working hours (including smart listening devices in the room, such as mobile phones, or any voice command tech). You must also not use any pen/paper or any writing materials. No other people, such as dependants can be in the same room during working hours.

Foundever® is an equal opportunity and Disability Confident employer. We value our diversity and we’re committed to making Foundever® a truly inclusive place to work. We recognized and embrace that people work in different ways and we’ll always adapt as much as possible so you have the best and most comfortable working environment that we can offer.

If you need us to make any adjustments to our recruitment process, speak to our recruitment team who will be happy to support you.

The personal data you provide in your application, and as part of the recruitment process, will only be held and processed for the purpose of the selection process of Foundever and in connection with any subsequent employment or placement, unless otherwise indicated. Your data will be retained only for as long as it permitted by UK legislation and then destroyed.