Customer Service Teller — Banking & Digital Help

HSBC; Portsmouth; On-site; GBP 21,000 - 32,000; Full time

Benefits offered by this job

Over six weeks’ holiday

Bank and public holidays + 30,000+ dis

Pension contribution (market-leading)

BUPA Healthcare Life Assurance

Flexible benefits platform (Health, Vx

Sharesave schemes

Job summary

HSBC is seeking a Teller / Customer Service Representative in Portsmouth. You will handle customer transactions, answer product queries, educate customers on HSBC self-service devices, and promote digital banking options. Full-time hours are 35 per week with training provided. Prior customer service helps but isn’t essential; the role focuses on conversations and customer care.

You’ll join a supportive team with coaching, learning resources, and career progression opportunities at HSBC.

Qualifications

• Excellent communication skills to engage customers
• Ability to take ownership of inquiries through to resolution
• Interest in delivering outstanding customer service and helping customers

Responsibilities

• Provide exceptional face-to-face customer service in a timely manner in a busy branch
• Process a wide range of transactions with high accuracy and attention to detail
• Educate customers on HSBC self-service devices and digital platforms
• Collaborate with the branch team to improve workflows and make banking easier for customers

Skills

Communication

Ownership

Customer service

Job description

HSBC is seeking a Teller / Customer Service Representative in Portsmouth. You will handle customer transactions, answer product queries, educate customers on HSBC self-service devices, and promote digital banking options. Full-time hours are 35 per week with training provided. Prior customer service helps but isn’t essential; the role focuses on conversations and customer care.

You’ll join a supportive team with coaching, learning resources, and career progression opportunities at HSBC.