Telesales Manager

Focus 5 Recruitment; Leeds; On-site; GBP 55,000 - 65,000; Full time

Benefits offered by this job

Performance bonus

Office-based in Leeds

Clear growth plan

Job summary

Focus 5 Recruitment in Leeds is seeking a data-savvy Sales Team Leader to steer an outbound B2C telesales unit. You will lead 6–10 Executives, optimise our dialer setup, manage data lists, and translate insights into revenue while ensuring Ofcom/TPS compliance. Your role blends hands-on coaching with strategic data governance to drive growth.

This office-based position pays £55,000–£65,000 OTE with performance bonus and a clear path to scaling the team as the business expands.

Qualifications

• 1–5 years of management experience leading outbound B2C sales teams in a high-volume contact centre environment.
• Hands-on experience with modern dialer platforms (e.g., Five9, Genesys, VICIdial, Talkdesk).
• Proven track record of using data, list management, and dialer analytics to increase team sales performance.
• Understanding of outbound compliance rules (e.g., dropped/abandoned call rates).
• High energy, resilience, and the ambition to scale a department as the business expands.

Responsibilities

• Lead a team of 6–10 Telesales Executives to exceed targets.
• Manage and optimize the automated/predictive dialer, list management, data segmentation, and recycling.
• Monitor KPI and performance metrics to uplift revenue.
• Coach agents using call listening and dialer analytics to improve pitch conversions.
• Ensure dialer activity complies with regulatory standards (Ofcom/TPS).
• Collaborate with senior leadership to drive growth and data-driven strategies.

Skills

Team leadership

Data literacy

Dialer optimization

Compliance knowledge

Outbound sales

Tools

Five9

Genesys

VICIdial

Talkdesk

Job description

Leeds | Office Based

Ready for your next step in data-driven sales leadership?

Are you an ambitious Sales Team Leader, Assistant Manager, or Telesales Manager working in a fast-paced, high-volume outbound environment? Do you look at a dialer system not just as a calling tool, but as a strategic efficiency engine?

If you have 1–5 years’ experience leading outbound B2C teams and want a role where you can truly influence the commercial strategy, manage sophisticated data stacks, and build a long-term career, this is your next move.

We are working with a fast-growing business looking for a commercially sharp leader to manage, optimize, and scale an outbound team of 6–10 Telesales Executives. This isn't just about managing today's headcounts—it’s an opportunity to take ownership of their data strategy, refine their technology usage, and drive major revenue growth.

The Role

You will lead a team making proactive outbound calls to customers who have already shown an interest in the services and products, engaging them and securing bookings for their e-consultation.

Crucially, you will be the custodian of thier dialer system and outbound data lists. You will know how to pace the system to maximize agent talk-time while maintaining strict compliance. Your goal is to create a high-energy, high-performing sales floor where data logic drives daily activity.

Your day-to-day responsibilities will include:

• Team Leadership & Culture: Motivating, coaching, and developing a team of 6–10 Telesales Executives to exceed their targets.
• Dialer & Data Optimization: Managing and optimizing their automated/predictive dialer, handling list management, data segmenting, and list recycling to ensure we target the right leads at the optimal times.
• KPI & Performance Management: Moving beyond basic call volumes to manage advanced conversion metrics that directly uplift the bottom line.
• Continuous Coaching: Utilizing call listening and real-time dialer analytics to coach agents on lowering After-Call Work (ACW) and improving live pitch conversions.
• Compliance & Governance: Ensuring all automated dialer activity remains strictly compliant with regulatory standards (such as Ofcom/TPS guidelines), carefully managing answering machine detection (AMD) and abandoned call rates.
• Commercial Growth: Collaborating with senior leadership to look at performance trends, identify data bottlenecks, and implement strategies to increase overall sales yields.

The Metrics You Will Drive

We are looking for a manager who understands how small adjustments to dialer metrics result in huge lifts in sales. You will be directly responsible for improving:

• Agent Idle Time vs. Talk Time: Optimizing pacing to ensure agents spend less time waiting and more time in live revenue-generating conversations.
• Contact / Connect Rates: Improving data penetration and recycling strategy to ensure we are connecting with as many unique customers as possible.
• Lead-to-Booking Conversion %: Coaching the team on call flow and objection handling to squeeze maximum value out of every connected lead.
• Wrap-Up / ACW Time: Streamlining CRM logging processes so agents seamlessly transition back into the dialer queue.

Who Are We Looking For?

You don’t need a decade of management experience, but you do need to be commercially astute, data-literate, and technically savvy.

You will ideally have:

• 1–5 years of management experience leading outbound B2C sales teams in a high-volume contact centre environment.
• Hands-on experience with modern dialer platforms (e.g., Five9, Genesys, VICIdial, Talkdesk, or similar cloud dialers) and a strong understanding of how to configure dialer pacing.
• A proven track record of using data, list management, and dialer analytics to increase team sales performance.
• An understanding of outbound compliance rules (e.g., managing dropped/abandoned call rates).
• High energy, resilience, and the ambition to scale a department as the business expands.

What’s On Offer?

• £55,000 - £65,000 OTE (with performance bonus tied to team metrics)
• A fast-growing business with clear, ambitious growth plans
• A genuine seat at the table where your operational ideas and data strategies will be valued.