Telesales Manager

Hollybank Trustees Ltd; Horsham; Hybrid; GBP 37,000 - 45,000; Full time

Benefits offered by this job

Broadband/utility discount

33 days holiday

Additional 5 days leave

Job summary

Global 4 is looking for an experienced Telesales Manager to lead the Business Development Executive team in Horsham. You will develop existing BDEs and recruit new personnel to scale the team while achieving targets set by the Head of New Business Sales.

With at least two years of leadership in outbound calling, you will coach, mentor and motivate the team, drive performance, and maintain high standards of service as the company expands its UK client base. Flexible working options available.

Qualifications

• Minimum of 2 years’ experience leading a team of outbound calling agents.
• Excellent communication skills both within team and on the phone.
• Confident in training including MANTC methodology.
• Ability to motivate your team using your own initiative.
• Proven experience of working with and exceeding targets.
• Experience in selecting the right candidates for the position to minimise staff churn.
• Financially and target driven.
• Exceptional attention to detail.

Responsibilities

• Develop existing and any new BDEs via development plans, call listening & general support.
• Acting as a player-manager, showing the team how it’s done with carved out calling times either in the team or in a one-on-one setting, and leading from the front.
• Provide a high-level professional service to all prospective clients when on the phone.
• Responsible for interviewing and hiring new BDEs to support the growth of the team.
• Keeping track of both individual and team performance, reporting back to the Head of New Business Sales.
• Performing a monthly One-to-one with all BDEs in the team.
• Introducing and managing incentives to promote additional activity and exceed targets.
• Overall management and development of a team of successful sales individuals

Skills

Team leadership

Communication skills

Mentoring/training

Target driven

Initiative

Job description

Location: On site / Horsham, UK
job type: Permanent / Full-time
Sector and subsector: Sales | Telesales
Annual Salary range:from £ 37,000.00 to £ 45,000.00
Salary details: + Uncapped Commission Scheme

Salary: Negotiable basic salary with a package OTE of £52,000-£70,000 including bonuses.

Hours: 8:30 – 17:30, Monday to Friday

Location: Horsham, West Sussex - Flexible Working Options Available

Who are we?

Global 4 deliver a range of services to business clients across the whole of the UK, from cloud telephone systems, IT services, data connectivity and mobiles through to gas & electricity. As a forward-thinking business utilising the latest technology, Global 4 support a wide range of clients employing between one employee and thousands!

Our class-leading service is unparalleled, and our proposition enables us to welcome hundreds of new customers every year whilst retention is at an all-time high. Our business continues to grow, and we need like-minded, hard-working, and adept individuals to support this growth.

Need more proof? Our Trustpilot ratings proudly sit at 4.9 stars in demonstration of customer satisfaction whilst our internal processes and security are backed by ISO 9001 and 27001 accreditations!

What are we looking for?

This is a fantastic opportunity for an experienced Telesales Manager to join a growing company. This role will head up our Business Development Executive (BDE) Division, with the view of expanding the team.

The sole focus of our BDEs is to generate new opportunities for the sales team to go out and talk about Global 4 and its service wrap, winning new logos along the way.

The successful candidate will be expected to develop our existing BDEs; as well as recruiting new personnel to grow the team significantly whilst meeting targets set by the Head of New Business Sales. You will work closely with the rest of the sales team, providing and receiving feedback on leads distributed.

In addition to the above, we are looking for someone who will be equally passionate about our growth goals and support us to build out a successful telesales function.

What will you be doing?

• To develop existing and any new BDEs via development plans, call listening & general support.
• Acting as a player-manager, showing the team how it’s done with carved out calling times either in the team or in a one-on-one setting, and leading from the front.
• To provide a high-level professional service to all prospective clients when on the phone.
• Responsible for interviewing and hiring new BDEs to support the growth of the team.
• Keeping track of both individual and team performance, reporting back to the Head of New Business Sales.
• Performing a monthly One-to-one with all BDEs in the team.
• Introducing and managing incentives to promote additional activity and exceed targets.
• Overall management and development of a team of successful sales individuals

What do we need from you?

• Must have a minimum of 2 years’ experience of leading a team of outbound calling agents.
• Excellent communication skills both within team and on the phone.
• Confident in training including MANTC methodology.
• The ability to use your own initiative to motivate your team.
• Self-motivated and hardworking individual.
• Proven experience of working with and exceeding targets.
• Experience in selecting the right candidates for the position to minimise staff churn.
• Financially and target driven.
• Exceptional attention to detail.

What benefits will you receive?

• 50% off our Broadband & Utility packages, completely free after two years
• 33 days holiday allowance including bank holidays
• 5 additional days leave granted based upon length of service
• Kudos Employee Recognition Scheme – Including Days Out
• Buy & Sell holiday allowance scheme
• Death in service benefit
• Pension scheme
• Complimentary fresh fruit, tea, and coffee.
• Eye care vouchers
• Friday fridge
• Company lunches
• Paid Charity leave