Junior Account Manager

Global 4; Horsham; On-site; GBP 30,000 - 51,000; Full time

Benefits offered by this job

33 days holiday

Pension

Staff discounts

Health & wellbeing

Birthday leave

Training & development

Job summary

Global 4 in Horsham, West Sussex, seeks an Account Manager to grow and retain client relationships while cross-selling our full IT and connectivity portfolio. You will manage renewals and coordinate with support teams to deliver exceptional service.

The role offers a salary of £30,000 with OTE £51,000+, Monday to Friday, 8:30–17:30. Benefits include 33 days holiday, pension, and staff discounts. Strong communication and proactive people skills are essential.

Qualifications

• Experience in managing and retaining accounts with profitability growth through cross-selling.
• Excellent communication skills and ability to work with customers at all levels.
• Self-motivated, hardworking, enthusiastic and high-energy.
• Proven track record of meeting or exceeding targets.

Responsibilities

• Grow and develop existing customer base with daily calls and on-site health checks.
• Cross-sell and introduce additional services and platforms via multi-service proposals.
• Retain customers by building strong relationships.
• Act as main contact for account queries with support from teams.
• Update CRM with customer data to track opportunities.
• Develop opportunity pipeline and keep customers informed about installations and projects.

Skills

Account management

Excellent communication

Self-motivated

Proactive

Target driven

Telephone & face-to-face

Job description

Salary: £30'000

OTE: £51,000+

Hours: 8:30 - 5:30 Monday to Friday

Location: Horsham, West Sussex

Are you ready to embrace a new challenge? We are seeking an enthusiastic, hardworking and ambitious individual who would like an opportunity to build their career. If you enjoy a fun and social work environment along with having the opportunity to develop your skillset further, this is worth exploring!

We're not your average Managed Services Provider. With an impressive near-on 5-star Trustpilot rating and ISO 9001, 14001 and 27001 accreditations, we're at the forefront of innovation. We're adding new clients to our family constantly, all while nurturing our existing ones who are thrilled with our service. Now, we're expanding our dynamic team and seeking driven, dedicated individuals to join us on our journey.

Due to a rapid rate of growth, supported by a number of customer base acquisitions, the Global 4 account management division is looking for an enthusiastic and proactive Account Manager, which presents a fantastic opportunity to join this high-performing division. The successful candidate will be expected to provide exceptional service to our clients, while penetrating accounts for renewals of services and cross selling our full suite of services. They will be a hosted telephone and connectivity expert, with the tools to cross-sell IT support, Mobiles, Utilities and Security services, supporting their customers housing their key business services under one Global 4 roof.

What will you be doing?

• Grow and develop our existing customer base through daily account calls to book and attend on-site health checks with our customers.
• Cross-sell and introduce additional services and new platforms to our existing customers, through our multi-service discount proposal.
• Retaining our customers through building fantastic relationships.
• Act as a point of contact for account queries with help from our extensive support teams.
• Update customer and service information, on the in-house CRM System, to determine and track future opportunities.
• Opportunity tracking / pipeline development.
• Keeping customers up to date with regards to installations / projects.

Required Skills & Experience

• Experience in managing and retaining accounts, while increasing profitability through cross-selling additional services.
• Excellent communication skills.
• Self-motivated and hardworking individual.
• Enthusiastic, high-energy, and proactive.
• Proven experience of working with and exceeding targets.
• Confident with both telephone and face-to-face interaction with clients.
• Financially and target driven.

Who are Global 4?

Here at Global 4, We Love Tech and offer a range of services and products to support businesses across the whole of the UK. Our vision is to solve our customers technology challenges, by advising and implementing the right solution, and always demonstrating best in class service excellence. We offer a wide range of solutions, from cloud telephony, IT, CCTV & Security services, data connectivity and mobiles as well as energy.

As a forward-thinking business utilising the latest technology, we support a wide range of clients in multiple industry verticals. Our Trustpilot rating proudly sits at near-on 5 stars in demonstration of our Exceptional Service whilst our internal processes and security are backed by ISO 9001, 14001 and 27001 accreditations! The experience we provide our customers with is unparalleled, and our proposition enables us to welcome hundreds of new clients every year whilst retention is at an all-time high.

With a clear vision and strong values, Global 4 is looking to expand its incredible team and require driven, passionate, and personable professionals to join their mission. We continue to Grow Together, investing in our people and our product offering. If you're looking for a change, for a challenge, for reward, and can Work Hard, Play Hard, now is the time to join Global 4!

What benefits will you receive?

• 50% off our Broadband & Utility packages, completely free after two years.
• 33 days holiday allowance including bank holidays.
• 5 additional days leave granted based upon length of service.
• £250 Bright Ideas Scheme.
• Kudos Employee Recognition Scheme - Including Days Out.
• Buy & Sell holiday allowance scheme.
• Death in service benefit.
• Pension scheme.
• Complimentary fresh fruit, tea, and coffee.
• Eye care vouchers.
• Friday fridge.
• Company lunches.
• £1,000 Refer A Friend Scheme.
• Fun incentives.
• Paid Charity leave.