Telesales Agent

Telecom Acquisitions Ltd.; Horsham; On-site; GBP 42,000 - 48,000; Full time

Benefits offered by this job

50% off Home Telecom broadband

25 days holiday

Pension scheme

Birthday off

Refer a friend

Aviva Health Care

Free eye care vouchers

Death in service cover

Parking available

Job summary

Telecom Acquisitions Ltd. in Horsham is seeking a Telesales Agent to drive sales by calling warm pre-qualified leads and identifying customer needs for utilities packages. You’ll work across energy, broadband and TV services, aiming to maximise conversions.

The role offers strong commission potential, permanent full-time hours, and clear progression within a busy sales team based in Horsham.

Qualifications

• Outbound calls to warm leads using an automated dialer.
• Identify customer requirements and match them with tailored products and packages.
• Strong communication and negotiation skills to maximise conversions.

Responsibilities

• Make outbound calls to warm leads and identify sales opportunities.
• Assist customers in setting up essential utilities (energy, broadband, TV).
• Record all interactions accurately in the CRM and meet daily/weekly targets.

Job description

Telesales Agent

Location: Horsham

Employment Type: Permanent, full-time

Salary OTE: £45k + per annum

Hours:Core working hours Monday-Friday (8:30am-5:30pm)

Adhoc shift requirements subject to demand

Evening(6:30pm finish)

Saturday(9:00am-1:00pm)

Bank Holiday(9:00am-1:00pm)

About the Role

We're continuing to grow across our Sales, Customer Service and Credit Control teams and looking forexperienced, results-driven Telesales Agents who thrive on customer conversations and achieving sales success. You will be driving business growth by making outbound calls, speaking exclusively to warm pre-qualified leads identifying customer needs and recommending tailored products and services.

Telecom Acquisitions Ltd works with leading partners such as British Gas, Sky, Virgin, O2, Talk Talk, Eon Next, Anyvan, Tru and Home Telecom, helping tenants set up essential utilities before they move into their new home.

You'll speak to tenants who are actively moving within the next few weeks and already need your help.

If you're confident, motivated and enjoy earning from your performance, this role offers strong commission potential and clear progression.

What you will be doing

• Make outbound calls to warm leads using an automated dialler, engaging customers and identifying sales opportunities.
• Helping customers set up essential utilities, including energy, broadband, and TV services.
• Identify customer requirements and match them with tailored products and packages that meet their needs.
• Use strong communication and negotiation skills to build trust, handle objections, and maximise conversion opportunities.
• Consistently achieving daily and weekly sales targets with ongoing coaching and development support.
• Accurately record all customer interactions, actions, and outcomes within the CRM system.

What we are looking for

• A confident and engaging communicator who enjoys building relationships and speaking with prospective customers over the phone.
• Target driven, able to work to individual and team performance goals while maintaining a strong focus on high-quality customer experience.
• A positive, resilient attitude with a willingness to learn, embrace feedback, and continuously develop new skills and knowledge.
• A supportive and proactive team player whoworks effectively in a fast-paced environment, contributing to team success while delivering an exceptional customer experience.
• Previous telesales, sales, or customer service experience is advantageous, though not essential, as full training will be provided.

Benefits

50% off Home Telecom broadbandafter probation - completely FREE after 2 years

25 days holiday, rising to 30 days with service + bank holidays + your birthday off

Complementary fresh fruit and breakfast bar

Local company discounts in Horsham

Salary sacrifice pension scheme

Buy and sell holiday scheme

Friday fridge (end-of-week treats)

Regular company events: summer party, Christmas party, sports day & more

£500 refer a friend

£250 bright ideas scheme

Aviva Health Care - 24/7 Doctor, counselling & bereavement counselling

Parking available free / discounted options

Free eye care vouchers

Death in service cover